"Part-Time Student Accounts Representative - Framingham State University"

Company: Framingham State University

Job Location: Framingham, 01701

Category: Bursar and Student Accounts

Type: Adjunct/Part-Time

Location: Framingham, MA Category: Contract/Hourly Posted On: Tue Jun 24 2025

Job Description:

GENERAL STATEMENT OF DUTIES:

Reporting to the Associate Director of Student Accounts, the Student Accounts Administrative Services Professional provides supports for the Student Accounts Office.

SUPERVISION RECEIVED:

Associate Director of Student Accounts

SUPERVISION EXERCISED:

None

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:

• Serve as team member to ensure that all students (prospective/current), parents/guardians, and alumni receive prompt, accurate, friendly, and courteous service from the student accounts department.
• Assists in answering Student Accounts inquiries via email, phone and in-person.
• Ability to have difficult financial conversations with students and their families.
• Process tuition payments
• Assists with office administrative tasks
• Other duties as assigned

WORKING CONDITIONS:

Administrative position in an office space. Long periods of sitting. Friendly and collaborative environment.

Job Requirements:

MINIMUM QUALIFICATIONS:

• Excellent Customer Service Skills
• Strong written and verbal communication skills
• Strong computer skills
• Detail oriented.

PREFERRED QUALIFICATIONS:

• Experience with Banner
• Microsoft Office Suite Experience

Additional Information:

This is a part-time non-benefited, contract position, not to exceed 18 hours per week. The scheduled hours are Monday, Wednesday, and Friday from 11:00am - 5:00pm. The pay rate is $31.37 per hour.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.

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