Assistant Athletic Ticket Manager

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 14022

Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UT San Antonio advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UT San Antonio has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date

Applications will be accepted through 11:59 PM CDT on 09/19/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Up to $35,500 annualized, commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, exempt.

Required Application Materials: Resume is required. Cover letter is preferred.

Essential Functions

Job Summary

The Assistant Athletic Ticket Manager provides oversight and supervision in all ticket office operations to include ticket sales, ticket operations, marketing, promotions, fundraising, and administrative duties. This role is responsible for ticket sales and box office management for assigned sports.

Core Responsibilities

• Manages the box office at assigned athletic events.
• Schedules student workers and interns.
• Maintains and manages all ticket accounts. Maintain and manage all aspects of our Ticketmaster software including Archtics, tmEntry, tmEngagement, and Account Manager.
• Assists with the fulfillment and distribution of season and group tickets.
• Prepares daily deposits, records deposit information for business office and aids in reconciling with Development software.
• Manages the comp ticket request process through Teamworks for student-athletes, coaches, and staff.
• Recruits, employs and provides administrative and on-site supervision to ticket sellers and ticket takers.
• Assists in checking ticket orders and in filling ticket orders for customers.
• Provides customer service and builds ongoing relationships with new and existing UTSA Athletics customers.
• Receives and processes ticket orders and donations. Assists in the preparation of deposits and audit reports.
• Assists with the NCAA Championships hosted by UTSA.
• Maintains familiarity with all applicable NCAA, Conference, and University rules and regulations.
• Performs other duties as assigned.

Required Qualifications

• Bachelor's degree from an accredited institution in any field of study.
• One year of experience in athletic ticket operations or sales.
• Computerized ticket system experience.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Preferred Qualifications

• Experience with Ticketmaster and Archtics ticket system.

Knowledge Skills, and Abilities

• Demonstrated excellent organizational, written, and verbal communication skills.
• Ability to exercise independent judgement, discretion, and flexibility.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

• Office environment.
• May be required to work additional hours during peak periods.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Occasional after-hours and weekend work or overtime may be required.

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary, if walking and standing are required, only occasionally.
• Ability to exert up to 10 pounds of force to life, carry, push, pull or otherwise move objects.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UT San Antonio campuses are accessible to persons with disabilities.