"Associate Director of Rocket Solution Center"

Title: Associate Director of Rocket Solution Center

Department Org: Rocket Solution Central - 106850

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AD

Shift: Not specified

Start Time: 8:15am End Time: 5:00pm

The Associate Director, Rocket Solution Central (RSC) position is highly complex, requiring detailed knowledge of a multitude of disciplines including, but not limited to, Student Financial Aid, Treasurer, Registrar, Admission, Auxiliary Services, and Residence Life. The primary function of this position is to provide active management resulting in high quality direct customer service to students, their families, and the UT community.

RSC provides integrated direct customer service support on behalf of the “home offices” of Student Financial Aid, Treasurer, and Registrar. The Associate Director is responsible for maintaining and continuously improving customer service, customer satisfaction, and operational efficiencies.

The Associate Director provides direct supervision, scheduling, evaluation, and training of Direct Service Providers, intermittent call-in staff, and student assistants, to ensure that they have the knowledge and skills required for success.

The Associate Director acts on the Director’s behalf within RSC and on various University committees; delivers presentations at events including, but not limited to, orientation programs, recruitment programs, and high school financial aid nights; and is a valuable contributor to student success.

Minimum Qualifications:

Education/experience/licensing:
• Bachelor’s degree required; Master’s degree preferred
• At least 3 years of supervisory experience
• Demonstrated exceptional customer service experience
• At least 3 years of experience working in an Integrated Services, Student Financial Aid, Registrar, or Student Accounts office

Communication and other skills:
• Strong organizational skills
• Extensive knowledge of federal, state, and institutional policies and procedures related to enrollment, financial aid, registration, and billing processes
• Outstanding communication and customer service skills
• Ability to exercise discretion and independent judgment within a framework of fairness and consistency regarding matters that may result in adjustments to student financial aid awards, eligibility status, and/or enrollment
• Ability to work independently and as a team member
• Ability to work in a diverse environment

Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.