"Communications Centre Officer"

Communications Centre Officer

$77,040 to $82,054 pa (pro-rata for part-time) (HEW 4)

Ongoing, Full-time, Part-time, Joondalup and City campus

Open to candidates with relevant working rights

Growth, Engagement and Marketing

Joondalup and City campus

$77,040 to $82,054 pa (pro-rata for part-time) (HEW 4)

Ongoing, Full-time, Part-time

Edith Cowan University

Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.

Embrace an opportunity to become part of something extraordinary.The Communications Centre is ECU’s central point of connection - an exciting and dynamic department where study interests turn into applications and enrolments, questions become answers, and every interaction makes a difference. Servicing both current and future student enquiries, our passionate team takes pride in delivering an exceptional experience to every student we support.

Each day, you’ll connect with students across multiple channels - inbound and outbound calls, live chat, email and social media, bringing energy and empathy to every interaction. You’ll deliver an exceptional customer experience, solve problems with confidence, identify opportunities for continuous improvement, and thrive in our high-performing, values-driven, student-first environment.

About the Opportunity

Role Description

Create exceptional experiences in every interaction with Future and Current students, and the wider community.

Deliver accurate, relevant information with confidence and efficiency.

Own every enquiry - striving for first-contact resolution, every time.

Achieve and exceed individual and team quality and performance targets.

Lead by example and proudly represent Edith Cowan University as a true brand ambassador.

About you

Key Criteria

Experience thriving in fast-paced customer service environments while maintaining accuracy and professionalism.

Exceptional written and verbal communication skills, with the ability to engage effectively with Future and Current students from diverse backgrounds.

Ability to manage enquiries across multiple channels, including social media, live chat, email, and phone.

Strong problem-solving skills, with a commitment to first-contact resolution and a student-first approach.

Commitment to continuous improvement and contributing positively to a collaborative, high-performing team culture.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.

Benefits of working at ECU

At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Interested applicants are welcome to contact Libby Dooley (Team Leader, Communications Centre) via email at e.dooley@ecu.edu.au for more information.

Application Process

Please upload your resume along with a maximum 1–2-page statement addressing the key criteria above.

Advert Closure

Applications close Sunday 22nd March 2026 at 11:30pm AWST

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.

Position description Opens in new window