Coordinator, Student Admin Services

Coordinator, Student Admin Services

Job no: 538866
Work type: Full Time
Location: Canberra, ACT
Categories: Administration, Student Services, Student Recruitment / Admissions

Employment type: Full-time, 35 hours per week
Duration: Continuing
Remuneration: Broadband level 5/6. Level 5 from $88,717/Level 6 from $103,866 plus leave loading and 17% super

Location: UNSW Canberra, ADFA Campus

About UNSW Canberra
University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.
UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters:
The Coordinator is responsible for the coordination of tasks relating to undergraduate, postgraduate and higher degree research student cohorts and scheduling, exams and timetabling. The Coordinator will head up tasks within the Team, manage workflows and workload, train and develop Client Service Officers. They will be required to cover all aspects of the student lifecycle and represent UNSW as required in our partnership with Defence.

Who You Are (skills and experience):

At level 5:

• A relevant tertiary qualification and/or extensive relevant administration, client services, project or people management experience.
• Excellent interpersonal skills developed to deliver the highest quality service and support and sound communication skills.
• Highly developed organisational skills to exceed stakeholder expectations and represent the Student Life and Experience portfolio as a proactive and productive enabler of service and support.
• Proficiency in a range of computing and technological applications used by Student Administrative services. Previous experience in higher education systems desirable, but not essential.
• Ability to engage a team in an effective manner, using appropriate guidance, motivation and development/coaching to ensure staff are supported to do their best work.

At level 6 (in addition to level 5 above):

• A demonstrated ability to adopt reflective practice to evaluate situations, outputs, processes or people (including self), leading to improved outcomes or resilience in a busy environment.
• Ability to manage projects and meet competing deadlines
• An application of knowledge and experience to analyse and resolve complex issues efficiently and effectively.
• Experience in the interpretation and development of procedures, policy reports and analytics. Experience with data and analytics desirable, but not essential.

Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Flexible working options (work from home, flexible hours etc)
• Additional three days leave during December festive period
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.

Eligibility:
The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. The checks that will be undertaken are listed in the Position Description. You will not be required to provide any further documentation or information regarding the checks until directly requested by UNSW.

Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

The University reserves the right not to proceed with any appointment.

Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

How to Apply:

Make each day matter with a meaningful career at UNSW. Submit your application online before Monday 13 April 2026 at 11:30pm, including your CV and a maximum 1-page cover letter addressing your interest and suitability for the role.

Get in Touch:

For role-related queries, please contact:

Brook West – Team Lead, Student Admin Services
b.west@unsw.edu.au

For recruitment process related queries please contact:
Holly Whale – Talent Acquisition Consultant
h.whale@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed.

Position Description

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.