"Director of Student Support Resources"

POSITION DETAILS

Reporting to the Assistant Vice President for Student Affairs, the Director of Student Support Resources provides strategic leadership for an integrated, student-centered portfolio that advances the holistic well-being and success of a diverse student body. The Director will lead and coordinate programs in the areas of wellness, counseling, gender resources, and interfaith and spiritual life.

The Director plays a critical role in fostering a culture of care, equity, and resilience by supervising multidisciplinary staff, developing innovative and data-informed programs, promoting early intervention, and collaborating across departments to address social determinants of student health and success.

Primary Responsibilities Include:

• Develop and implement a strategic vision for the Office of Student Support Resources, aligned with institutional goals for retention, equity, and student success.
• Provide leadership for the planning, implementation, and continuous improvement of programs in wellness, counseling, gender resources, interfaith support, and Cares Team.
• Lead campus-wide initiatives to support student mental health, including suicide prevention, trauma-informed practices, stepped care models, and recovery support.
• Expand and assess wellness programming with an emphasis on culturally responsive care, identity-affirming services, digital well-being, and stigma reduction.
• Promote peer-led interventions, group-based support, and early identification of students in distress.
• Coordinate cross-campus partnerships with Academic Affairs, Public Safety, Housing, the Wellness Center, and external agencies to address basic needs, crisis response, and wraparound supports.
• Provide oversight and coordination of student health services in collaboration with clinical staff to ensure compliance, accessibility, and a focus on prevention education and college community’s health.
• Oversee and strengthen gender-based support services, including education, prevention, and response initiatives addressing gender-based violence, sexual misconduct, and interpersonal harm.
• Provide oversight for the Nondenominational Chaplain, the Interfaith and Meditation Space, and the Interfaith Council, ensuring inclusive, respectful, and welcoming support for students of all religious and spiritual backgrounds.
• Collaborate with Communications to launch health promotion campaigns and strengthen the digital presence of support services.
• Develop performance metrics and manage assessment processes to monitor program impact and service delivery.
• Provide guidance and consultation to faculty, staff, and administration on student wellness and compliance with legal, accreditation, and policy standards.
• Supervise a multidisciplinary team of professionals and student workers across the unit.
• Support grant development, external funding, and resource optimization efforts.

QUALIFICATIONS

Bachelor's degree and eight years' related experience required.

Preferred Qualifications:

• Doctoral degree in Counseling, Higher Education Administration, Psychology, Public Health, Social Work, or a related discipline.
• Demonstrated success in leading student support programs and supervising clinical or professional staff in a college/university setting.
• Expertise in trauma-informed care, culturally competent services, and evidence-based wellness practices.
• Strong leadership, planning, and assessment skills.
• Familiarity with compliance areas such as FERPA, Title IX, ADA, and HIPAA.
• Ability to manage change, build collaborative partnerships, and support diverse student populations with an equity and inclusion lens.

CUNY TITLE OVERVIEW

Provides administrative oversight and general direction for multiple aspects of campus health and wellness support services.

• Develops and monitors health-related programming, outreach activities and communications to support a diverse student population
• Plans and conducts student service and needs assessments
• Manages a comprehensive set of student services including counseling services, student disabilities services, and general student health services including immunization and wellness programs
• Assists with strategic planning; oversees department fiscal affairs including budget; may participate in grant development and/or administration
• Advises senior management on issues related to student wellness; collaborates with other campus and University offices to ensure student satisfaction; ensures compliance with laws, regulations, and policies
• May supervise Counselors, Sign Language Interpreters, Disability Accommodations Specialists, and other support staff
• Performs related duties as assigned.

CUNY TITLE

Higher Education Officer

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary Range: $136,546 - $155,388. Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

HOW TO APPLY

If you are viewing this job posting in CUNYfirst, please click on "Apply Now" on the bottom of this page and follow the instructions.

If you are viewing this job posting externally, please apply as follows:

Go to www.cuny.edu and click on "Employment"

Click "Search job listings"

Click on "More options to search for CUNY jobs"

Search for Job Opening ID number: 30864

Click on the "Apply Now" button and follow the instructions.

PLEASE NOTE THAT YOU MUST UPLOAD A COVER LETTER AND RESUME AS ONE DOCUMENT IN ANY OF THE FOLLOWING FORMATS: doc, .docx, .pdf, .rtf, or text format.

CLOSING DATE

September 26, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.