Equipment Technician

The Equipment Technician is a hands-on role heavily involved with the reliability, installation, and maintenance of Campus Card Services field hardware. This position assists staff with proactively maintaining, troubleshooting, and repairing hardware both in the field and in department offices. The technician will bridge the gap between technical operations and customer-facing support, contributing to both daily service level maintenance and the deployment of future hardware solutions.

Duties & Responsibilities

The Equipment Technician is a hands-on role heavily involved with the reliability, installation, and maintenance of Campus Card Services field hardware. This position assists staff with proactively maintaining, troubleshooting, and repairing hardware both in the field and in department offices. The technician will bridge the gap between technical operations and customer-facing support, contributing to both daily service level maintenance and the deployment of future hardware solutions.

This position will provide in-field technical support to the department staff by performing specialized duties that will include, but are not limited to:

• Troubleshoot and repair card printers and other customer service hardware daily.
• Provide staff with technical support for desktop computer issues.
• Reset and troubleshoot keyboxes in various buildings on both campuses as needed.
• Assist staff with the installation and troubleshooting of building access control card readers.
• Inventory existing and incoming access control and card services hardware.
• Properly organize, store, and maintain equipment inventory shelves.
• Answer staff and customer technical questions with clear and accurate answers.
• Assist staff with special projects, tasks, and other areas based upon need and skill level.

Qualifications

Minimum Qualifications

• 2+ years of demonstrated experience in hardware troubleshooting, repair, and configuration (computers, peripherals, or similar POS/access systems).
• 2+ years of experience in a customer-facing technical support role, with a proven ability to resolve complex issues under pressure.
• A self-starter mindset with the ability to manage competing priorities with minimal supervision, while also thriving in a collaborative, team-based environment.
• Exceptional written and verbal communication skills, with the ability to develop and maintain professional relationships across a diverse university community, including faculty, staff, and students.
• Must possess reliable transportation and the flexibility to support operations during non-standard hours, including weekends as needed.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Previous experience working in a university or in school setting.
• Previous experience working in a card office.