Service Desk Technician I

Job Details

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Service Desk Technician I

Xavier currently seeks to hire a Service Desk Technician. The Service Desk Technician works within the Information Technologies division to provide consistent, quality Tier I/II technical support to the Xavier campus community. This includes responding effectively to myriad technical issues and requests made to the Service Desk via email, phone, walkup and self-service. This position also provides mentoring to Xavier’s student helpdesk technicians. The hours for this position are 8:00 a.m. to 5:00 p.m. Monday through Friday.

Xavier University is seeking a dedicated and mission-driven Service Desk Technician to join our IT team.

JOB RESPONSIBILITIES:

• Provide first level contact, follow-ups, and resolutions to customer issues.
• Ensure accurate incident recording, documentation and prompt closure of tickets.
• Escalate tickets to an appropriate area or operating unit, as warranted.
• Author internal and public knowledge base articles for documentation and how-to purposes.
• Perform (re)imaging of PCs, migration of user data, and minor desktop/laptop hardware replacement.
• Interact with appropriate vendors as needed to resolve advanced issues.
• Additional duties as assigned.

JOB REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Technology, or a related degree with 1+ year of experience in an IT support role; or an Associate’s degree with 3+ years of experience in an IT support role.
• Proficiency working with and troubleshooting Windows and Mac operating systems, printers, peripherals, mobile devices (iOS and Android)
• Proficiency working with and troubleshooting Office 365.
• Ability to perform basic PC hardware troubleshooting, imaging and data migration.
• Experience with ITSM/ticketing software, TeamDynamix prefered.
• Excellent customer service and problem-solving skills.
• Excellent oral/written communication skills.
• Ability to thrive as part of a team as well as work independently.

PREFERRED QUALIFICATIONS:

• Experience in a higher education environment.
• Experience providing remote support (SCCM, Bomgar, Teams etc.)
• CompTIA A+ certification.

To ensure consideration, interested applicants must submit a cover letter and resume on Xavier University's website. Review of applications will start on June 5, 2026 and will be accepted until the position closes at the University’s discretion.