"Financial Aid Specialist"

Financial Aid Specialist

Company:
University of Oklahoma

Job Location:

Category:
Financial Aid

Type:
Full-Time

Job Number:
260269

Organization: Financial Aid Services

Job Location: Oklahoma-Norman-Norman Campus

Schedule:

Work Schedule: Monday - Friday, 8am - 5pm

Work Type: Hybrid

Salary Range: Targeted salary: $43,000 annually, based on experience

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Job Description

The Financial Aid Office's focus is to eliminate unnecessary barriers to college access and completion. Our goal is to simplify the financial aid process as much as possible, and to make sure students are always engaged and aware of the next step. Our office allows us to reach students earlier and more efficiently, to have important conversations with students about their individual situations and what needs to be done to help them persist and succeed.

We need someone who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism and thoughtfulness in communication.

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming, and approachable. Commitment to collaboration and to being a team player with a positive attitude.

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, OAR, and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

Scope of Position/Essential Duties: Processes promissory notes for loans. Coordinates entrance and exit interview processes with students and campus colleges. Coordinates scholarship information. Responsible for various office and financial aid tasks. Performs routine to moderately complex job responsibilities.

• Updates system checklists to reflect receipt of documents.
• Monitors entrance/exit online counseling.
• Updates forms for use on websites and office e-files.
• Communicates with students and Student Service Experts concerning additional documentation needed to continue financial aid processing.
• Responsible for reviewing financial aid e-mails and responding to questions.
• Sends out global e-mail messages to students and groups of students concerning various issues at Director's request.
• Initiates verification process and subsequently reviews and completes verification of financial aid files.
• Completes system updates with information submitted for verification and troubleshoots any discrepancies.
• Reviews financial aid history within Department of Education databases.
• Notifies counselors of financial aid awards so student records can be updated.
• Verifies students' enrollment and accuracy of award.
• Serves as subject matter expert in financial aid to support Student Service Experts serving student and families.

Job Requirements

Required Education and Experience: High School Diploma or GED, AND:

• 24 months financial aid general office, clerical, or related experience.

Skills:

• Knowledge of financial aid regulations and processes.
• Ability to communicate verbally and in writing.
• Ability to solve problems in a timely manner.
• Customer Service.
• Ability to be patient and handle issues in a professional manner.
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook).

Certifications: None

Working Conditions:

Physical:
+ Sitting for prolonged periods. Communicate effectively and listen. Uses a computer and telephone.

Environmental:
+ Standard office environment.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring contingent upon a Background Check?: Yes

Special Indications: None

Job Posting: Feb 17, 2026