Human Resources Client Services Administrator

Reporting to the Associate Director of Human Resources Operations and working closely with the Lead HR Client Services Administrator, the HR Client Services Administrator provides tier-one support for all HR related transactions and inquiries for designated client groups. Responsibilities include entering personnel transactions into the University Human Resources Information System (HRIS), generating appointment letters, responding to employee inquiries, assisting with employee related events and various HR initiatives.

We are seeking a candidate who is passionate about higher education, enjoys building positive relationships, and is motivated by the opportunity to make a meaningful impact on the employee experience. In addition to a collaborative and supportive work environment, Hofstra offers a comprehensive benefits package, including tuition remission benefits for employees and their eligible dependents.

• Partners with the Lead HR Client Service Administrator to drive departmental efficiency through the effective delivery of day-to-day HR services.
• Processes personnel transactions for designated client groups, including new appointments, promotions, reappointments, salary and title changes, and terminations in the HRIS system.
• Prepare, generate, and distribute appointment and employment-related letters and documentation.
• Initiates and manages the new hire onboarding process, including preparing personnel files, monitoring all stages of onboarding, and ensuring completion of required employment documents
• Conduct new hire orientation sessions and assist employees with onboarding-related questions and processes. Support HR operational projects and initiatives through effective coordination, follow-up, and execution of assigned tasks and timelines.
• Provides the highest quality of service to their designated client groups by ensuring timely resolution of all HR related issues and requests.
• Assist with student employment data entry, including payroll transactions
• Provides backup for pre-employment background checks to include ensuring timely submission into the ADP system, actively reviewing background checks in progress, sending clearances, and following up with candidates and hiring managers on status as necessary
• Maintain strict confidentiality and ensure compliance with University policies and HR procedures.
• Provides back up reception/front desk coverage as needed.
• Performs related duties, as assigned.

Qualifications:

• Bachelor's degree or equivalent required.
• Minimum 1-2 years related administrative, HR, operations, or customer service experience required
• Ability to always maintain the highest degree of confidentiality and diplomacy, possess a high level of professionalism and be customer service driven and flexible in attitude.
• Ability to present information in a clear and concise manner.
• Exceptional attention to detail required. Must be able to use meticulous approach to ensure accuracy and precision in every task.
• Capable of working independently with little supervision as well as serve as productive team member.
• Strong interpersonal, diplomacy, communication and listening skills.
• Must have demonstrated ability to multi-task and manage competing priorities.
• Ability to work in a fast paced and deadline driven environment.
• Proficiency with Microsoft Office products; specifically, Word, Excel, Visio, and PowerPoint.
• Must be passionate about delivering outstanding customer service and dedicated to maintaining exceptional quality.

Preferred Qualifications:

• Experience working with HRIS systems and onboarding processes preferred.
• Experience supporting high-volume administrative or operational workflows preferred.