"Infrastructure Engineer - Information Technology Services"

Job Details

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Position Title: Infrastructure Engineer - Information Technology Services

Job Category: Academic Staff

Employment Type: Regular

Job Profile: Network Engineer III

Job Duties:

Attention:

Information Technology Services (ITS) at the University of Wisconsin-Whitewater is seeking an Infrastructure Engineer (Network Engineer III, IT059). This is a full-time onsite position.

The Network Team within IT Services is hiring an infrastructure engineer to focus on UW-Whitewater’s network with a strong focus on our Citrix NetScaler environment. The successful candidate will work with other members of the Information Technology Services team to ensure the university network is reliable, secure, and will assist with the strategic planning for future technology upgrades to provide the best services to our students, employees, and university community. This position will report to the Deputy CIO.

The Infrastructure Engineer completes non-routine system planning, installation, analysis, and issue resolution independently to support institutional and partner network connectivity and performance. This position will support the broad spectrum of network hardware and software with a strong focus on Citrix Netscaler and Cisco infrastructure technologies. This position will have some evening/weekend work and on-call duties.

Responsibilities:

• Designs, installs, and tests non-routine networks and associated hardware and software to ensure compliance and adhere to established timelines and expectations
• Develops and implements complex network management and monitoring tools, writing complex scripts to automate repetitive tasks
• Research network technologies and procures new equipment and resources to meet program or project requests independently
• Assists with the development and implementation of policies and procedures to align with strategic initiatives and unit objectives
• Identifies, analyzes, troubleshoots, and documents non-routine network connectivity and performance issues in institutional and partner networks according to established procedures, best practices, and regulations
• Serve as primary technical expert for core Citrix technologies like Virtual Apps and Desktops, and/or NetScaler Gateway, including maintenance, troubleshooting, documentation, system upgrades, and other projects
• Works collaboratively with other members of the IT Services team to cross-train, and establish well-documented business processes
• Serves as an escalation point for complex technical challenges, applying advanced troubleshooting and problem-solving skills to ensure successful resolution
• Supports the university help desks through advice, phone or in-person support, and ticketing processes, as needed
• Trains staff and/or clients and serves as a main point of contact for internal and external individuals and groups
• Work with other ITS members to manage and execute technical projects, collaborating effectively with all stakeholders to ensure seamless delivery, high-quality outcomes, and strategic alignment
• All other duties and responsibilities as assigned by the Deputy CIO or the CIO

Key Job Responsibilities:

• Identifies, analyzes, troubleshoots, and documents non-routine network connectivity and performance issues in institutional and partner networks according to established procedures, best practices, and regulations
• Develops and implements complex network management and monitoring tools, writing complex scripts to automate repetitive tasks
• Assists with the development and implementation of policies and procedures to align with strategic initiatives and unit objectives
• Designs, installs, and tests non-routine networks and associated hardware and software to ensure compliance and adhere to established timelines and expectations
• Trains staff and/or clients and serves as a main point of contact for internal and external individuals and groups
• Researches network technologies and procures new equipment and resources to meet program or project requests independently

Department:

The IT Services division (ITS) provides computer technology services to the University of Wisconsin – Whitewater at the Whitewater and Rock County campuses. ITS delivers desktop and server computing services and supports networks, telecommunications, Internet connectivity, administrative and academic systems, security, instructional technology and other functions.

Compensation:

Well-qualified candidates can expect a starting annual salary within a range of $85,000 – $90,000. UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure.

Required Qualifications:

• Three years of experience with managing network and edge devices including core, access, and distribution switches, routers, firewalls, and other network hardware and software
• Three years of experience with web application firewall and load balancing technology
• Three years of experience with programming / scripting languages
• Three years of experience using APIs for automation tasks
• Three years of experience monitoring networks with SNMP, NETCONF, or RESTCONF
• Three years of experience with TCP/IP protocol suite
• Experience with management of Citrix and/or cloud resources

Preferred Qualifications:

• Experience with test equipment for all data transport technologies
• Experience with safety, construction and electrical power regulations
• Experience with UNIX and UNIX network utilities
• Experience with programming / scripting in multiple languages such as Python, Perl, PHP, Java, JavaScript
• Azure, AWS, or Google Cloud Certifications are strongly preferred
• Knowledge of End-User Computing (EUC) engineering and architecture, including virtual desktop and application delivery, advanced endpoint protection, and/or the design and implementation of Zero Trust Network Access (ZTNA) solutions

Knowledge, Skills and Abilities:

• Excellent problem-solving techniques
• Excellent communication skills, both oral and written
• Excellent documentation skills
• Strong quality customer service skills and techniques
• Proven ability to analyze, diagnose, and resolve complex technical issues within large-scale IT environments, leveraging advanced troubleshooting methodologies and a data-driven approach
• Ability to apply innovative ideas and technology to various situations
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and skills
• Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds

How to Apply:

Applications received by November 2, 2025 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter
• Resume
• Name and contact information for three professional references