"IT Desktop Support Computer Technician - Part-time"

Job Description

IT Desktop Support Computer Technician - Part-time

Requisition ID: 1034

Employee Group: Contingency

Schedule: up to 28 hours per week

Compensation: $17.00 per hour

Reports to: IT Desktop Support Technician Team Coordinator

Posting Opens: 10/16/2025

Posting Closes: Open until filled

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ESSENTIAL FUNCTIONS

• Receive and respond to incoming calls, texts, chat messages, and/or e-mails regarding hardware problems. Perform onsite analysis, diagnosis, and resolution of hardware problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to provide the most optimized desktop computing environment
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, solid state drives, RAM, memory chips.
• Responsible for cross-team collaboration to ensure efficient operation of the organizations desktop computing environment
• Accurately document all instances of support within the current service management system.
• Accurately document instances of hardware equipment or component failure, repair, installation, and/or replacement
• Develop technical support documentation for IT Services Knowledgebase
• Review IT Services Knowledgebase articles as a part of the KCS review cycle
• Follow through and follow up with the end user to ensure customer satisfaction
• Be available to other unit team members especially student employees for guidance and assistance
• Assist in hardware relocation efforts
• Perform other duties as assigned by supervisors.
• Follow College policy on the Family Educational Right to Privacy Act (FERPA).

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JOB SPECIFICATIONS

Qualifications

Education & Experience

• Minimum Associates Degree preferred, with concentration in computer science, information systems
• 1 year preferred customer service background with technology emphasis
• Excellent technical knowledge of computer hardware and components, including PC and Mac

Skills

• Proven ability to take initiative
• High level of discretion and confidentiality required
• Excellent written communication skills are necessary to provide accurate technical documentation
• Ability to explain and interpret complex technology into simple terms
• Possess excellent verbal, written, and interpersonal communication skills to communicate effectively with people of diverse ages, race/ethnic groups, gender identities, and socioeconomic backgrounds
• Strong communication, organizational, and interpersonal skills.
• Ability to work effectively with a diverse student population and faculty team.

Physical Demands

• Must be able to sit or stand for long periods of time.
• Ability to lift up to 25 pounds
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
• Required long periods of sitting, using a computer to input, extract and interpret data
• Lifting and transporting of heavy to moderately heavy objects, such as computers, computer carts and peripherals
• Must be willing and able to take frequent long walks between campus buildings on a regular basis

Mental Demands

• Exceptional attention to detail
• Ability to work independently with minimal supervision
• Ability to handle multiple priorities
• Ability to identify innovative approaches for service delivery that meet our customers needs
• Optimistic attitude and proven ability to function, work independently and effectively as a team member, and provide excellent customer service for internal and external GRCC stakeholders
• An interest in working with diverse student populations, who represent a wide range of age, ethnicity, national origin, and ability.
• Demonstrated responsiveness, initiative, and organizational and problem-solving abilities.
• Ability to perform routine and unexpected duties.
• A willingness and an ability to learn college systems.
• High energy level with enthusiasm and an interest in helping and supporting students and colleagues.
• Ability to work under pressure while possessing mature judgment and flexibility in regards to interruptions and schedule changes.
• Must use good judgment in handling sensitive or difficult situations in a professional manner.

Working Conditions

• Must be flexible as hours may expand at different times of the semester to accommodate campus needs
• Must have reliable vehicle during working hours to respond to service calls at off-campus locations
• Must have a personal cell phone for use during work and/or on-call hours
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on ourpolicies website.
• Must be able to work flexible hours (i.e. evenings and night) including occasional weekends.
• Ability to work in a fast-paced environment that calls for flexibility/adaptability and the ability to handle multiple interruptions and make quick decisions.

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BENEFITS

• Wellness Program:Access resources for physical and mental wellbeing, and an onsitegym membership.
• Retirement Plans:Secure your future with ourretirement options, including the state retirement plan or a 401A with a 12% employer contribution.

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APPLICATION / HIRING PROCESS

• Please fill out an application athttps://www.grcc.edu/jobs. Submit a cover letter, resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
• Only applicants living in the state of Michigan can apply for GRCC careers.