"Tier 3 IT Support Specialist"

Tier 3 IT Support Specialist

Company: Indiana State University

Job Location: Terre Haute, 47809-9989

Category: IT Support and Training

Type: Full-Time

Required Relevant Education & Experience:
Education: 4-year degree in Computer or Technology related field or equivalent in professional certificates from AWS, Cisco, CompTIA, Google, HDI, IAPP, ISACA, ISC2, ITIL Foundation, or Microsoft
Experience: 5 Years in an IT support related field
OR
Education: High School diploma or GED
Experience: 10+ years in an IT support related field

Position Details:

The Office of Information Technology (OIT) at Indiana State University is seeking a highly skilled Tier 3 Support Specialist. This role is crucial for enhancing our IT services and ensuring that our systems operate smoothly and securely. As a Tier 3 Support Specialist, you will be at the forefront of solving complex technical issues that go beyond the capabilities of our Tier 1 and Tier 2 support teams. Your expertise will be vital in maintaining the integrity and efficiency of our environment.

In this position, you will leverage your advanced IT skills to address and resolve challenging technical problems, ensuring that our technology infrastructure remains robust and reliable. Your work will involve not only troubleshooting and fixing issues but also implementing preventative measures, particularly through effective Mobile Device Management (MDM) practices. This includes ensuring all devices are properly configured, up-to-date with the latest security patches, and compliant with our organization's policies to maintain a secure and efficient IT environment. By keeping our systems up to date, you will play a key role in supporting the university's mission and enhancing the overall user experience for faculty, staff, and students.

We are looking for someone who is proactive, detail-oriented, and capable of working under pressure. Your ability to stay current with the latest technological advancements and apply this knowledge to our IT operations will be essential. If you are passionate about technology and eager to make a significant impact, we invite you to join our team and contribute to the ongoing success of Indiana State University.

Required Qualifications:

Qualified candidates must have a minimum of a 4-year degree in a computer or technology related field or equivalent in professional certificates from AWS, Cisco, CompTIA, Google, HDI, IAPP, ISACA, ISC2, ITIL Foundation, or Microsoft and 5 years of experience in an IT support related field OR a High School Diploma or GED with 10+ years of experience in an IT support related field.

Application Process:

This position is open until filled. The review of applications will begin on November 21, 2025, and will continue until the position is filled. For a full description and to apply, please visit: https://jobs.indstate.edu/postings/54313.

Job Summary:

The role involves resolving complex issues escalated from the Tier 2 support team and completing assigned tickets efficiently. The candidate will maintain technical proficiency in ISU enterprise systems, disseminate knowledge among the customer support team, and assign applications and permissions to users using centralized application management tools. Additionally, the role includes assisting MDM administrators with testing and deploying new system configurations and applications, collaborating with system administrators to identify and implement long-term solutions for recurring issues, and investigating new technology and software for use by faculty, students, and staff. Other duties may be assigned as needed.

Required Field of Study:
No field of study required

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