"Part-Time Hourly, Student Accounts"

Part-Time Hourly, Student Accounts

Company: Monroe Community College

Job Location: Rochester, 14623

Category: Bursar and Student Accounts

Type: Adjunct/Part-Time

Company Description:

Monroe Community College is a unit of the State University of New York (SUNY) and is one of only nineteen community colleges across North America selected for board membership in the League for Innovation in the Community College. Founded in 1961, MCC prides itself on providing an affordable, quality education for more than 8,500 students in the Rochester area. MCC is a large institution offering over 100 programs across two main campuses, two specialized centers, and various community sites.

Monroe Community College expects and upholds equity, inclusion, and a sense of belonging in our educational programs, policies, campus life, employment, and community involvement. We believe diversity enriches our lives and leads to understanding and appreciating our differences and commonalities. To achieve academic and institutional excellence, we actively recruit, engage, and retain students, faculty, staff, and community partners who represent the diversity of our region, nation, and world. MCC embraces inclusion and diversity, offering activities and programs to enhance the personal and professional development of faculty, staff, and students. The College welcomes candidates committed to MCC's mission of access, academic excellence, and a desire to work in a diverse and dynamic environment.

Job Description:

Function of Position:

This is a front-line student service position involving extensive in-person and telephone contact with students, parents, and sponsors.

Examples of Duties & Responsibilities:

• Process incoming mail; vouchers, certificate of residency, payment plan agreement forms, etc.
• Responsible for providing high-level customer service
• Primary contact person for students, parents and sponsors interpreting and explaining complex student accounts, policies and requirements concerning tuition cost and bill payment
• Maintain PC-based logs for tracking student accounts
• Other clerical tasks such as filing, copying, and shredding

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Requirements:

Preferred Qualifications:

• Strong customer service background in an office setting
• Data input experience
• Advanced knowledge and use of Microsoft Excel
• Prior use of Banner or other student ERP systems
• Good understanding of basic computer operations
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Pay rate: $20/hour

Schedule: Up to 24 hours per week.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Application Instructions:

Interested applicants must apply online and create an account by clicking on the APPLY NOW tab below. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance using our online system. Please contact us if you need assistance applying through this website.

Applicants must submit the following documents* to be considered for this position:

1. Resume/CV
2. Cover Letter

*Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing your foreign academic accomplishments to standards in the U.S

Apply Now