Program Coordinator, Academic Mentoring

Role type: Full Time; Fixed Term for 12 months
Faculty: Faculty of Science
Department/ School: Student and Academic Services
Salary: UOM 6: $100,847 - $109,163 p.a. plus 17% super

• Apply now to shape student success by coordinating Academic Mentoring, and supporting student success and retention initiatives within the faculty.
• Lead a high-impact student transition programme and collaborate on meaningful student initiatives that support the student experience, connection and retention.
• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
You will coordinate large-scale Academic Mentoring programmes within the Faculty of Science, ensuring students are matched with academic mentor and supported through timely communications and outreach. You will gain hands-on experience with enterprise student systems, contribute to evaluation and early intervention activities, and collaborate across SASS and faculty partners to enhance student transition and retention.

What you will deliver:

• Coordinate Programme Delivery and Administration: Manage the annual operating cycle for Academic Mentoring, maintain accurate adviser/advisee records and respond to mentor and student enquiries using enterprise systems.
• Develop Communications and Engagement: Work with Portfolio Leads and the Program Communications and Engagement Coordinator to create faculty-specific plans, resources and outreach to build mentor and student engagement.
• Monitor Data and Evaluation: Analyse participation and feedback, identify program risks, oversee referrals and provide local insights to inform programme improvements.
• Design and Deliver Onboarding and Events: Lead mentor onboarding, training and bespoke engagement activities, collaborate on team wide programs such as Peer Mentoring and Early interventions/first year student transition initiatives.
• Collaborate Across Networks: Liaise with SASS, faculty colleagues and university-wide student life teams to ensure consistency, quality and operational support during peak periods.

You may be a great fit if:

• You will have a minimum bachelor level degree with subsequent relevant experience, or extensive experience and specialist or broad knowledge in administrative fields.
• You are a clear and effective communicator who produces concise resources for students and mentors.
• You possess practical experience with StudentOne, Salesforce, OneCRM, ServiceNow or similar enterprise systems.
• You are experienced in onboarding, training and managing competing priorities and deadlines.
• You have strong data-literacy to monitor participation, interpret feedback and support early intervention.
• You are collaborative, adaptable and committed to creating inclusive student experiences.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

Your new team – Student and Academic Services
You will join the Science Secretariat, the central professional hub supporting the Faculty of Science’s education and student experience. Working with schools across five campuses, you will collaborate with academics, advisers and specialist services to enhance student success. The faculty values curiosity, excellence, impact and integrity, and is strongly committed to equity, inclusion and belonging. You will be part of a collegial team that encourages innovation, supports flexible working and invests in your professional growth.

Application essentials:

• Visit "apply with us" to learn more about the process, including tips and FAQs.
• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.

• The appointee will have a minimum bachelor level degree with subsequent relevant experience; or extensive experience and specialist or broad knowledge in administrative fields; or an equivalent combination of relevant experience and education/training.
• Demonstrated experience working collaboratively as part of a team to support a range of stakeholders, ideally in a student and/or academic services context.
• Demonstrated experience in delivering cyclical administrative support for programs within a university or customer service setting, including applying high-level problem-solving skills.
• Excellent oral and written communication skills, with an ability to communicate to diverse student, staff and/or stakeholder groups, with demonstrated experience in influencing and engaging a range of stakeholders.
• Demonstrated commitment to improving the student/client/customer experience with a focus on connection, belonging and/or wellbeing.

Want to know more?
For queries related to this specific position, contact Lara Payne at lara.payne@unimelb.edu.au
For questions related to our recruitment process email Anna at hr-careers@unimelb.edu.au
For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments').

Applications close: 19 April 2026 at 11:55 PM; Melbourne time zone.