Student Assist Officer

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future change-makers and create a better tomorrow.

Work that matters

Acting as the first point of contact for students, you will respond to online student enquiries, providing quality advice, assistance and information to ensure online students receive the support needed to thrive in their academic pursuits at Adelaide University.

Curious to learn more? Explore the full role description below to discover more about this opportunity.

The team

Reporting to the Team Lead, Student Assist, along with directly dealing with students, you will also interact with the broader student assist teams, such as Student and Academic Services, Student Retention and success Team and AU Online teams.

Visit the AU website to learn more about Student Experience and Success.

Our people

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

Ideal for those who enjoy frequent interactions and collaboration, this role involves working closely with others. The environment can be noisy at points of peak activity, especially when collaborating with others.

Perfect for those who excel in customer-facing environments, this campus-based role involves providing exceptional service and support to students and stakeholders.

Learn more about our people, what we stand for and what we offer at Careers at AU.

Experience

To join our community and thrive in this role, you will likely have the following skills and experience:

• Develop and manage tailored study plans for students (including those affected by curriculum changes or academic progress issues).
• Identifying and meeting student needs through timely and accurate information via phone, email, and online chat.
• Support at-risk students through early intervention, academic review, and progression monitoring processes.
• Assessing and prioritising matters raised by students, collaborating with University staff to resolve issues, and referring students to appropriate areas for detailed support.
• Deliver pre-emptive support for students based on key risk indicators.
• Collaborating with staff across the AU Online, AU Student Assist and Student Retention and Success Teams to facilitate information sharing, enquiry support where needed, and consistency of systems and processes.

Our commitment to inclusion and diversity

We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process.

Launch your future with Adelaide University now

Applying is simple. Simply click on the Apply Now button and upload:

• your current CV
• a cover letter that tells us why you’re excited about the role

The online application form will list the specific selection criteria that you need to address.

Submit your application by 11:30pm Tuesday 14 April 2026

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information about this opportunity, please contact:

Taryn Giles
Team Lead- Talent Acquisition
+61 8 8302 1700 | careers.adelaideuniversity@adelaide.edu.au

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.