"University Assistant Director of Student Records, Office of the University Registrar"

POSITION DETAILS

The Office of the University Registrar (OUR) within the Office of Enrollment Management supports the academic integrity of The City University of New York (CUNY) by administering student records, enrollment-related technologies, and university-wide academic processes. Based within the Central Office, OUR partners with CUNY campuses to enhance student success, streamline academic operations, and uphold institutional policies.

Reporting to the University Associate Director for Student Records, the University Assistant Director of Student Records applies subject matter expertise in student records and enrollment operations to support university-wide processes. The role serves as a primary point of contact between the University Registrar and campus registrars, maintains key academic and policy documentation, and works extensively with enterprise systems including CUNYfirst (PeopleSoft-based ERP), DegreeWorks, and related applications. The Assistant Director contributes to both strategic projects and operational activities that ensure the accuracy of student records and the efficiency of academic processing across CUNY campuses.

In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:

• Maintain and update curriculum and academic policy documentation, including drafting, implementing, and monitoring for accuracy and consistency.
• Administer daily operations involving CUNYfirst Campus Solutions, Schedule Builder, DegreeWorks, National Student Clearinghouse, and related platforms; participate in system enhancements, launches, and support activities.
• Oversee university-wide processes such as transcript automation, Excelsior Scholarship verification, and National Student Clearinghouse reporting.
• Process and verify course and curriculum updates through CUR, ensuring accuracy and compliance with institutional requirements.
• Develop, run, and distribute reports from the Student Records module in CUNYfirst; assist with reconciliation and dissemination of university-wide student data.
• Contribute to the development, documentation, and application of OUR policies and procedures.
• Investigate and resolve system-related issues in CUNYfirst; deliver training and provide technical guidance on CUNYfirst and Coursedog to campus users.
• Provide direction and guidance to assigned OUR staff.
• Represent OUR in internal and external meetings as needed.
• Perform other related duties as required.

NOTES: Until further notice, this position is eligible for a hybrid work schedule.

QUALIFICATIONS

MINIMUM

Bachelor's degree and four years' related experience required.

PREFERRED

- Master’s degree in higher education administration or in a related discipline.

- Four years’ experience working with student records operations, college registration, academic credential evaluation, and/or computerized registration systems.

- Detail oriented with knowledge of registration-related technical platforms.

- Proficiency in national standards for academic records, policy, and procedures, with familiarity of issues typically associated with curriculum, governance, transfer requirements, and transcripts.

- Experience with PeopleSoft Campus Solutions frameworks and databases, PeopleSoft Query, SQL, and ERP/CRM solutions as related.

- Strong research, evaluative, and analytical and time/project management skills.

- Commitment to excellence in customer service, with exceptional communication skills and proven ability to collaborate with stakeholders at all levels.

CUNY TITLE OVERVIEW

Administers one or more centralized student enrollment services, processes and related functions:

• Collaborates with management team in the development of admission and enrollment goals, strategies, and initiatives; participates in planning enrollment events
• Analyzes and interprets quantitative and qualitative student enrollment data to prepare reports for management
• Recommends and implements to existing technical systems and office operations
• Serves as resource reference to interpret and comply with University policies
• Prepares, reviews, and coordinates the production and distribution of student communication materials
• May coordinate aspects of student entry from point of acceptance to include orientation, advisement, and collection of admitted student documents
• May supervise office operations, staff and/or department budget
• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

The salary range is $72,145 - $84,011, commensurate with credentials, education, and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.