"WSU Athletics General Student Event Staff"

Job Details

Department: Wichita State Intercollegiate Athletic Association

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Part Time

Pay: Pay range $11-13 per hour

Work Schedule: Some weeknights, weekends, potentially holidays subject to sport(s) home schedule

Export Compliance Requirement: No export control requirement.

Job Story: Wichita State Intercollegiate Athletic Association, Inc, is searching for professional, service-focused individuals for Event Staff for Charles Koch Arena, Eck Stadium, Wilkins and Cessna Stadium. We deliver memorable experiences that connect all to Shocker Nation Through a Shared Sense of Pride & Passion. Event Staff is responsible for crowd management and executing Arena, Stadium and WSU-ICAA event policies and procedures.

Job Summary: A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.

Job Duties:

• Collects and verifies tickets from event attendees.
• Greets patrons and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and concession areas.
• Assists guests with limited mobility or other special needs to and from their seats.
• Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
• Calmly assists with disputes regarding tickets and seats.
• Notifies supervisor of any problems with facilities, supplies, and venue.
• Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
• Performs other related duties as assigned.

Required Education: High School diploma or equivalent. Enrolled in a minimum of 6 credit hours at Wichita State University.

Additional Requirements: Requires prolonged standing, sitting, walking and stair climbing to access full range of facility. Flexibility to work evenings, weekends, and holidays as needed.

Required Experience: This is specific to each position and department. See additional requirements and preferences.

Preferred Qualifications: Previous experience preferred. Strong interpersonal and communication skills, both written and verbal. Able to work effectively both independently and on a team. Strong problem-solving skills and able to make decisions in a fast-paced environment. Exemplify a strong commitment and willingness to provide outstanding customer service.

Physical Requirements: Ability to remain in a stationary position. Frequent 60-90%. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Frequent 60-90%. Ability to communicate with others and accurately exchange information. Frequent 60-90%.