"Assistant Manager of Visitor Services"

Assistant Manager of Visitor Services

Works closely with the Manager of Visitor Services in managing daily onsite operation of the Visitor/Member Services and admission functions at the Sarasota Art Museum. Assists in supervising a pool of part-time Visitor Experience Associates and acts as floor supervisor, trainer, scheduler and key holder. Responsible for the booking and scheduling of the Museum’s Group Tour Program, including cultivating relationships with travel and tourism groups, networking, and coordinating day of event operations.

DUTIES AND RESPONSIBILITIES:

Note: The following duties are illustrative and not exhaustive. Responsibilities may evolve based on organizational needs, and similar or related tasks may be assigned as necessary. Management reserves the right to assign additional duties as required.

• Assists the Manager of Visitor Services in supervising a pool of part-time Visitor Experience Associates (VEAs) including daily activities such as scheduling, administering breaks, and approving staff substitutions when necessary.
• Assists to manage, motivate, and develop the VEA team to ensure the guest experience is delivered to the highest standards. Trains VEAs in Museum guest reception, admission, cash handling, greeter duties, guest interaction, and Membership sales processes.
• Ensures all VEAs actively promote, sell, and support Sarasota Art Museum Membership.
• Provides work direction to VEAs in the daily operations of the museum, including use of the Museum’s ticketing system, all admission transactions (both paid and complimentary), membership sales, and guest check-in during special events.
• Leads VEA morning meetings, relaying daily pertinent information (schedule changes, museum updates, gallery/exhibition updates, policies and procedures, etc.) Assists to monitor VEA performance onsite and in gallery, providing feedback to the Manager of Visitor Services.
• Assists in the VEA screening, interviewing and onboarding process in collaboration with the Manager of Visitor Services.
• Prepares, administers, and closes out cash drawer operations including preparation of daily deposits and cash reconciliations.
• Generates ticketing, attendance, and revenue reports as needed with attention to accuracy of reported information.
• Handles visitor concerns, comments, and complaints with discretion and tact.
• Assists Manager of Visitor Services with Museum opening and closing procedures. Assists to coordinate emergency preparedness with campus security and train VEAs on those procedures.
• Assists to produce and maintain effective procedural guidelines (to include the creation of any new documents, forms, etc.) necessary for all activities within designated areas and recommends improvements and changes.
• Assumes MOD responsibilities in the absence of the Manager of Visitor Services.
• Performs museum reception, greeting the public, VIP guests, members, and groups in a kind, positive manner, always ensuring a positive guest experience on the Museum campus.
• Responsible for the Museum’s Group Tour program including sales, scheduling, coordinating, greeting, and processing admission for group tours in collaboration with the Manager of Visitor and Member Services, as well as other Museum and café staff; cultivates relationships with travel and tourism groups, promoting sales and booking.
• Responsible for managing event ticketing for programming/special events which includes email correspondence as necessary, issuing refunds and producing deposit documentation.
• Provides administrative support such as restocking printed materials, resolving computer issues, maintaining office supplies, generating, and maintaining training materials, forms, supply sourcing/ordering, correspondence, etc.
• Other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Note: The following knowledge, skills, and abilities are representative but not exhaustive. Candidates may be expected to demonstrate additional competencies relevant to the role. Meeting the listed qualifications does not guarantee job placement or advancement.

• Effective leadership skills and ability to create a team spirit and motivate staff to achieve goals.
• Excellent customer/guest experience service and problem-solving skills.
• Strong working knowledge of box office ticketing software.
• Ability to take responsibility and act with authority and accountability.
• Ability to think independently, take initiative, and meet deadlines.
• Excellent organizational and time management skills.
• Attentive to detail.
• Excellent communication skills at all levels.
• Proficiency in Microsoft Office, email, and other business software applications.
• Flexibility to change priorities as situations and business demands.
• Ability to work holidays, evenings and weekends.

EDUCATION AND EXPERIENCE

Minimum Qualifications:

• Bachelor’s degree in business, communications, marketing, or liberal arts.
• At least two (2) years of customer service experience.
• At least two (2) years of experience supervising or managing employees.
• An equivalent combination of education and experience is qualifying.

Preferred Qualifications:

• Management and supervisory experience with a museum, cultural attraction or hospitality industry.
• Working knowledge of PatronManager software or similar.

Open until filled. Apply on-line:

https://ringling.wd1.myworkdayjobs.com/RinglingExternalCareers/job/Sarasota-Art-Museum-at-Ringling-College/Assistant-Manager-of-Visitor-Services_JR-110759

Ringling College of Art and Design is an Equal Opportunity Employer

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