Associate Director of Residential Community Safety Operations

The Associate Director of Residential Community Safety Operations provides strategic leadership for all aspects of safety, security, and emergency planning within University Housing Services (UHS) for approximately 5000 residents living in University Housing Services. The program includes the day-to-day operation of six residence halls housing approximately 2,800 first year students and two apartment complexes housing approximately 2,200 upper division students, graduate students, faculty, and staff. The position ensures that housing operations and residential communities consistently employ best-practice systems, staff training, and partnerships to promote safety, prevent incidents, and support effective emergency response and recovery.

The Associate Director directly supervises up to four Community Desk Specialists providing oversight of residence hall front desk operations, lighting and camera systems, operations related to ensuring the safety and security of the residential community and collaborating with Residential Life with regular Health and Safety inspections. The Associate Director establishes partnerships with University Police, Emergency Management, Facilities Development & Operations, Environmental Health & Safety, and University Risk Management. The role is integral to fostering a secure, supportive, and responsive living environment that advances the university’s commitment to student success, belonging, and well-being.

In collaboration with campus partners, the Associate Director develops and implements comprehensive programs that promote safety awareness, crime prevention, and emergency preparedness throughout the residential community. This includes designing and delivering training programs for professional, student, and front desk staff on topics such as crisis response, fire safety, evacuation procedures, first aid, and incident reporting. In close collaboration with University Police, the Associate Director helps to hire, manage, and coordinate the work of Housing Security Officers assigned to residential communities and the safety escort services designed to enhance after-hours security for residents and guests.

The Associate Director coordinates tabletop exercises, emergency drills, and scenario-based simulations to ensure staff are confident and well-prepared to manage critical incidents. Working closely with University Police and the Office of Emergency Management, the incumbent maintains safety documentation, ensures compliance with applicable regulations, and continuously evaluates the effectiveness of safety and emergency protocols.

Through strong leadership, proactive communication, and data-informed decision-making, the Associate Director promotes a culture of preparedness, collaboration, and shared responsibility for the safety and security of all residents and guests.