Question 1

What are the main responsibilities of the Client Services Officer?

Accepted Answer

As a Client Services Officer at James Cook University , you will provide exceptional customer service to students and community members. Key duties include delivering accurate advice on courses , scholarships , admissions , enrolments , fees , examinations , graduation , and more. Manage high-volume enquiries via phone and email in a dynamic environment. Explore similar roles in administration jobs or higher ed admin positions .

Question 2

What qualifications and skills are required?

Accepted Answer

You need proven customer service experience handling high-volume phone and email enquiries . Skills include applying policies/procedures, strong organisation, problem-solving, Microsoft Office proficiency, and adaptability to new software. Excellent communication and respect for diverse backgrounds are essential. No specific degree required, but quick learning is key. Check higher ed career advice for skill-building tips.

Question 3

What is the salary and benefits package?

Accepted Answer

Salary is HEWL 5: $78,740 - $89,310 per annum plus up to 17% employer superannuation , leave loading, and benefits like 5 weeks annual leave, flexible work, salary packaging, staff study assistance, and Fitness Passport. Enjoy a 36.25-hour week and modern campus facilities. Compare with university salaries .

Question 4

How do I apply for this Client Services Officer position?

Accepted Answer

Click 'apply' on the JCU careers page , create an account, complete the form, upload your resume and a cover letter addressing key requirements. Applications close 4 May 2026 ; early submission advised. Requires valid Australian work rights for urgent start. Use our free resume template and cover letter template for success.

Question 5

Does this role offer visa sponsorship?

Accepted Answer

No visa sponsorship is available; applicants must hold valid Australian work rights due to urgent commencement. Focus on local candidates. View higher ed admin jobs in Australia for opportunities.

Question 6

What is the Student Services and Support Directorate like?

Accepted Answer

The Directorate manages student lifecycle services including enrolments , finance , scholarships , examinations , wellbeing , and appeals. It fosters a welcoming environment at Townsville campus. Learn more about James Cook University via university jobs .

Client Services Officer

James Cook University

Townsville QLD, Australia

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