"Integrity & Resolution Manager"

About us:

Dynamic and inclusive, the University of Canberra empowers, connects, and shares knowledge with the diverse people, cultures, and environments of Australia’s capital. Ranked number one in Canberra for graduate employment, skills development, and student support, UC delivers practical, industry-connected learning that leads to real-world success.

Through our Connected – A Decadal Strategy 2023-2032, UC is committed to our purpose and values in leading the national education & research sector, championing equity, diversity, inclusion, and accessibility***.*** The University of Canberra welcomes applications from Aboriginal and Torres Strait Islander peoples, people with disability, neurodiversity, and individuals from culturally and linguistically diverse backgrounds.

About the opportunity:

We are looking for a proactive Integrity & Resolution Manager to help strengthen how the University manages complaints, student conduct, grievances and complex student matters. This role is for someone who enjoys building trust, lifting capability across the institution, and shaping best-practice approaches that stand the test of scrutiny.

Working closely with a small expert team, you will play a pivotal role in ensuring matters are handled consistently, fairly and in line with legislative and policy requirements, while also helping academics and leaders feel confident navigating complex processes.

Key Responsibilities:

• Provide expert advice and work collaboratively across the University to ensure procedurally fair, consistent and timely management of complaints, student misconduct, grievances and medical leave matters.
• Support senior leaders and decision-makers in managing complex and sensitive student cases, including direct engagement with Executive stakeholders
• Develop, implement and embed best-practice complaints, conduct and integrity frameworks across the University.
• Contribute to academic integrity initiatives, including preventative resources and cross-University working groups.

What we’re looking for:

• A leadership style that is collaborative, supportive and grounded in integrity.
• Demonstrated experience navigating complex matters within a higher education or similarly regulated environment.
• Strong knowledge of complaints management, misconduct, grievance or integrity processes, and procedural fairness.
• The ability to build trust, influence practice and lift capability across diverse stakeholder groups.

Offerings/ Benefits/ Culture:

The University offers excellent conditions and benefits which can be explored on our “Work at UC” site which includes:

• Flexible working arrangements
• Family-friendly policies
• On campus Gym, Medical services, Cafes, Post office, Supermarket and Early Childhood Education and Care facilities.
• Professional Development offerings (study assistance, corporate programs and discounts)
• Access to Employee Assistance Program and a corporate private Health Plan (Bupa)

How to Apply

Submit your CV and a 1-page cover letter through the “Apply Now” tab. We kindly ask that you take this opportunity to align your application with the Position Description, ensuring that your skills and experience are clearly articulated in connection with the specific requirements of the role.

Working rights: Applicants who wish to apply for this position must have valid working rights at the time of submission.

The successful candidate will be required to undertake a Police Check or have a current ACT working with vulnerable people registration.

For job specific information: please contact Rob Rigby, Associate Director, Institutional Quality Assurance, rob.rigby@canberra.edu.au.

For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au. If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.

Closing date: 11.55pm, Sunday 22 February 2026