Student Services Hub Officer

Full-time

Job Description

• Full-time, Ongoing position at HEW Level 5.
• Bankstown Campus. 
• Salary: $84,096 – $95,103 per annum, plus 17% Super and Leave Loading.

Deliver accurate and timely support that strengthens the student experience.

The Opportunity

The Student Services Hub Officer plays a crucial role in delivering high‑quality, multi‑channel support to Western Sydney University students. Working within Current Student Services, you will be part of a collaborative team providing front‑line advisory and transactional services across face-to-face, phone, email and web chat channels. Your work will directly support student success and engagement by ensuring enquiries are resolved quickly, accurately, and with a strong focus on service consistency.

In this role you will use a range of university systems and technologies to manage enquiries, maintain documentation, and coordinate processes such as tutorial registration, examinations and academic integration plans. You will also play a part in continuous improvement by providing feedback and helping to refine service practices and case management.

As a key point of contact for students, you will model the University’s values, contribute to a positive team culture, and support service delivery that enhances the overall student experience. This role is based at Bankstown campus only. However, as part of a broad service network, additional Student Services Hub Officer opportunities may become available across other Western Sydney University campuses.

What Success Looks Like:

• Providing accurate, timely and supportive advice across all service channels.
• Managing enquiries effectively using University systems, resolving or referring as needed.
• Coordinating student facing processes including registrations, exams and academic plans.
• Contributing to continuous improvement and consistent service delivery.
• Liaising on complex matters including international student requests.

Please refer to the Position Description for full details.

About You

• Demonstrated experience in customer or student services within a complex environment.
• Strong communication skills with the ability to build positive professional relationships.
• Proficiency in MS Office and customer service technologies, with adaptability to new systems.
• Ability to independently manage competing priorities and apply problem-solving skills.
• Commitment to delivering high‑quality, student‑focused service.

Benefits

We invest in the people who make our mission possible. Beyond a rewarding career, we offer a suite of benefits designed to support your physical, financial, and family wellbeing:

• Fitness Passport: Access hundreds of gyms and pools across the state.
• Financial Benefits: Salary sacrifice options for onsite parking and novated motor vehicle leasing.
• Holistic Support: Free Employee Assistance Program (EAP) along with discounted retail and private health cover.

Application Details

• Position Enquiries: Direct Amy Priestland, Manager Current Student Services via amy.priestland@westernsydney.edu.au. Please include the job reference code REF711X. 
• Closing Date: 11:59pm, Monday 16 February 2026.
• Working Rights: You must provide evidence of full-time working rights in Australia at application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact accessibility@westernsydney.edu.au.

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.