"International Student Services Representative"

International Student Services Representative

Company:
Valencia College

Job Location:
Orlando, 32802

Category:
International Programs and Services

Type:
Full-Time

Position Number: SE1566.00000

Employee Class Description
Staff (ed. support)

General Position Description
Responds to inquiries received in person, by phone, or electronically to assist current and prospective students with the steps to enrollment and resolving basic difficulties encountered in the enrollment process. Provides information to students and clients, and ensures satisfaction by providing a high level of internal and external customer service.

Flexible Work Arrangement
Fully On-site: Employee performs all of their job duties at a Valencia College location, with flexibility in the work schedule, if appropriate.

Posting Number: S3709P

Location(s)
Orlando, FL 32825 - East Campus

Proposed Work Schedule (Please note hours subject to change based on business needs)
Monday through Friday from 8am to 5pm.

Posting End Date: 01/29/2026

Salary Range: $ 34,780

Description of Job Function

1. Communicates with individuals from diverse cultural backgrounds to assist them with understanding the process of applying to Valencia College's credit and continuing education programs.
2. Fields inquiries by telephone, email, fax, or in person regarding Valencia's credit and continuing education programs; supports the campus' consultative approach by helping to assess student needs and to promote and offer additional programs/services; directs students and clients to online forms and information when applicable.
3. Assists students with completing the steps to enrollment in both credit and continuing education programs; communicates with students to determine their application and enrollment status.
4. Works with internal departments to resolve problems or issues with student application or enrollment processes; determines when a student has encountered deeper problems and refers case to the appropriate department.
5. Schedules appointments for prospective and current students to meet with the appropriate advisor/department.
6. Provides general reception services and answers questions about Valencia's services, hours, programs and schedules, and/or directs them to the correct destination.
7. Assists with emailing, direct mail, and calling campaigns to prospective and/or current students for enrollment and retention; contributes to overall campus goals.
8. Performs data entry of prospective student information and documents interactions into the corresponding enrollment database.
9. Prepares and maintains departmental reports regarding student inquiries.
10. Performs general clerical activities such as filing, record keeping, and shredding documents.
11. Performs other related duties as assigned.

Drivers License Requirement
Not Applicable

Required Minimum Education
High school diploma or general education degree (GED).

Other Required Qualifications
Relevant work experience may be substitutable.

Preferred Education & Field of Study
Customer service experience in a face-to-face environment.

Preferred Type of Experience
Experience working with diverse students or customers.

Knowledge, Skills and Abilities

1. Skill in the use of a personal computer and general office software, including but not limited to MS Office and Outlook.
2. Ability to communicate effectively in a multilingual environment, interpersonally, orally and in writing, with supervisors, co-workers and customers.
3. Ability to provide superior customer service, conduct clear telephone conversations, and respond to complaints with tact and diplomacy.
4. Ability to coordinate multiple projects and tasks simultaneously in a very fast paced, ever-changing work environment.
5. Ability to provide initial assessment of student questions and concerns, and apply critical thinking.
6. Depending on the specific needs of the the audience served, proficiency in at least one language other than English.

General Working Conditions
This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.