"IT Operations Specialist"

IT Operations Specialist

Job ID: 291587
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Initiates and manages essential IT operations that support the intake, clarification, and routing of technology-related requests, ensuring requests are handled accurately and in line with university standards, policies, and procedures. Oversees contract workflows and supports key aspects of IT asset management, including software renewals, hardware tracking, and coordinating asset reassignment during personnel transitions. Works closely with university departments and IT teams to navigate technology-related challenges, upholds IT policies, and keeps internal documentation accurate and up to date. Actively contributes to ongoing process improvements that strengthen data quality, improve visibility into workflows, and support more efficient IT service delivery.

Responsibilities

KEY RESPONSIBILITIES:

1. Responsible for IT technology requests, analyzes requirements, engages with requesters, and facilitates the item review process to ensure supportability, alignment with KSU's technology environment, complies with USG and KSU standards, avoids security risks, and prevents of technology duplication
2. Manages the UITS contract approval process, coordinates reviews, facilitates stakeholder feedback and approvals, resolves escalations, and ensures contracts meet IT standards and requirements
3. Leads the quoting process for standardized IT equipment requests, processes approximately 1,500 annually, and guides departments in making informed technology selections
4. Manages lifecycle replacement (LCR) computer requests, tracks submissions, coordinates fulfillment, and delivers reports to department leadership to support planning
5. Maintains accountability for hardware model creation and asset data accuracy by managing updates to inventory records on a weekly basis
6. Enhances operational efficiency by streamlining and documenting core IT support processes
7. Facilitates the Student Technology Fee (STF) request process by reviewing incoming requests, routing them through the approval workflow, and securing stakeholder approvals
8. Coordinates technology contract processing in the university's contract management system, including entry, monitoring, documentation collection, and signature verification
9. Initiates IT asset recovery processes for departing employees to ensure proper equipment reassignment
10. Works collaboratively with other UITS staff to plan and maintain daily operations and special projects

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution in related field or an equivalent combination of relevant education and/or experience

Required Experience
Two (2) years of related work experience

Preferred Qualifications

Preferred Experience
An advanced degree from an accredited institution of higher education in a related field
Experience with IT asset lifecycle systems or service applications
Experience with Peoplesoft, Workday, ServiceNow and Agiloft
Experience in higher education IT environments
Knowledge of IT operational workflows and practices for sustaining service provider relationships
Insight into IT business functions and the ongoing support of third-party service engagements

Proposed Salary

The budgeted salary range is $51,600 to $57,300 annually. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits

Knowledge, Skills, & Abilities

KNOWLEDGE, SKILLS, ABILITIES

• Solid understanding of common IT software and hardware categories (e.g., desktops, laptops, peripherals) and their general use in a business environment
• Awareness of institutional and regulatory guidelines related to technology standards and IT service approvals within a university or state environment (e.g., DOAS/USG frameworks)
• Able to coordinate with vendors to align technology solutions with IT standards and service goals
• Able to handle multiple tasks or projects at one time meeting assigned deadlines in a fast-paced environment
• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette