Part-Time Student Services Assistant

Montgomery County Community College invites applications for the Part-Time Student Services Assistant position. The Part-time Student Services Assistant will provide support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back-office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.

Hours: Monday through Friday: 2:00pm-7:00pm with occasional Saturdays 9:00am – 12:00pm, as needed

This position is 25 hours per week. During peak times, the employee may work up to 29 hours.

*This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.

**This position has been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

ESSENTIAL KNOWLEDGE & SKILLS:

1. Education/Training/Work Experience:
   • High School diploma or GED required with 3 years work related experience required OR Associate’s degree may be preferred with 1 to 2 years work related experience required
   • Proficiency in computer skills required
   • Excellent communication, both written and oral required

Specialized Knowledge & Skills:

• Specialized training in specific software or process may be required
• Customer service skills
• Problem-solving skills
• Ability to take initiative and work with minimal supervision

Additional Information Required:

• Ability to multitask
• Attention to detail
• Ability to maintain confidentiality
• Ability to prioritize workload
• Ability to use some discretion and judgment
• Ability to work within a team-oriented setting