"Professional Enrollment Management Coordinator, Community and Professional Education"

Job Summary

Support prospective and current students during enrollment, ensuring excellent service and efficiency. Communicate with students through various channels, manage inquiries and administrative tasks, organize records, assist with events and outreach, and support payment processes and resource accounts. Serve as a backup for resource management and contribute to the Enrollment Management team's success by ensuring smooth operations and a positive student experience.

Responsibilities

KEY RESPONSIBILITIES:

1. Supports prospective student engagement by providing outreach and follow-up communication from inquiry through registration using phone calls, emails, face-to-face or virtual meetings, and live chat
2. Monitors and responds to live chat (Talkative) webpage inquiries, voicemails, all resource emails and collects data from Lumens (Abandoned Cart), while serving as a backup during advisors' absences
3. Provides accurate information to prospective students and transfers more complex inquiries to appropriate Enrollment Advisors or Programming team
4. Assists in planning, coordinating, and supporting events such as open houses and other outreach activities to promote student engagement and program visibility
5. Maintains organized and up-to-date digital filing systems for Professional Education courses, program materials, and student records
6. Manually creates student profiles for contract training class setup, ensuring data accuracy and completeness
7. Assists with scanning of Sallie Mae, WIOA, VA, payment plan documents, receives payment plan requests, sends out payment plans and contacts for upcoming and/or past due payments
8. Creates, edits, mergers, registers, and enters grades for students in the enrollment management system
9. Assists with Enrollment Window/Reception area and other administrative support and tasks as requested

Required Qualifications

Educational Requirements
High School diploma or equivalent

Other Required Qualifications
Current, valid, and unrestricted Georgia driver's license

Required Experience
One (1) year of related work experience

Preferred Qualifications

Additional Preferred Qualifications
Demonstrated interest in professional development, community engagement, and data collection

Preferred Educational Qualifications
Undergraduate degree from an accredited institution of higher education

Preferred Experience
Prior records management experience at an institution of higher education
Experience with event planning, fundamental selling, hospitality, and customer service is preferred

Knowledge, Skills, & Abilities

ABILITIES
Able to build skills needed to take full advantage of Professional Education's Salesforce customer relationship management (CRM) system
Able to create and sustain effective working relationships
Able to answer work-related questions and/or interpret and apply these guidelines
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Knowledge of computerized student information systems
Knowledge of department and college policies, procedures, and practices

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Strong data and records management skills. Able to support learning through the performance of essential job functions
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is not a supervisory position.
This position has financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position requires a purchasing card (P-Card).
This position may travel 1% - 24% of the time.

Background Check

• Credit Report
• Standard Enhanced + DMV

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

To Apply

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=292243&PostingSeq=1

Apply Now