"Senior Admissions Coordinator, Rabb School & Brandeis Online"

Senior Admissions Coordinator, Rabb School & Brandeis Online

Company: Brandeis University

Job Location: Waltham, MA

Category: Admissions and Enrollment

Type: Full-Time

Job Number: R0011958

Brandeis University is delighted to announce a career opportunity as the Senior Admission Coordinator, Rabb School and Brandeis Online. At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances. If you are looking to advance your career through educational opportunities, Brandeis offers tuition assistance for employees, dependents and spouses. Our 403b retirement savings plan includes a generous match.

Brandeis Online is seeking a Sr Admissions Coordinator to join our admissions and enrollment team. The Senior Admissions Coordinator will play a crucial role in managing admissions operations and supporting prospective students throughout the enrollment process. This individual will utilize Slate CRM and other tools to efficiently manage applicant data and communications. Reports to: Associate Director of Admissions.

The hiring range for this position is $28.63/per hour - $30.99/per hour.

Key Responsibilities:

Communication with Prospective Students

• Conduct outreach to prospective students and guide them through the admissions process. Serve as a knowledgeable resource for prospective students, providing information about academic programs, financial aid options, and student services.
• Send personalized communications to prospective students, providing updates, reminders, and next steps.
• Respond promptly to inquiries from prospective students via email, phone, or other communication channels.
• Coordinate with program chairs on course waivers and transfer credits.
• Develop email communications for special use campaigns and automated flows.
• Conduct informational interviews with prospective students to assess their fit for Brandeis Online programs.
• Assist with the development and implementation of recruitment strategies to attract qualified applicants.
• Provide technical support and guidance to applicants navigating the online application system.

Admissions Operations - Slate:

• Support the correct operations of CRM system, Slate. Make general updates to system, collaborate with internal and external university partners for larger-scale needs.
• Maintain admissions records and databases, tracking applicant progress and outcomes.
• Monitor and respond to shared and general inboxes.
• Troubleshoot issues related to the application process and escalating complex inquiries as needed.

Admissions Processes:

• Review applications, transcripts, statement of goals, and other admission materials to ensure completeness and accuracy
• Assist in planning and executing recruitment events, such as webinars, information sessions, and virtual open houses.
• Represent Brandeis at recruitment events and conferences, both on and off-campus, fostering relationships with prospective students, alumni, and industry partners.
• Make events in CRM (Slate) and keep the admissions calendar updated.

Collaboration and Training:

• Collaborate with other admissions team members and departments to streamline processes and improve the overall admissions experience.
• Participate in training sessions to stay updated on admissions policies, procedures, and technology tools. Work closely with various departments within Brandeis, including marketing, the registrar, IT, and student services, to ensure seamless coordination in achieving enrollment goals and admissions processes.
• Other duties as assigned.

Education & Work Experience:

• Bachelor's degree required.
• 1-3 years of related work experience.

Qualifications:

• Excellent communication skills; ability to represent the graduate programs within and outside Brandeis; team oriented.
• Proficiency in CRM software, preferably Slate, and Microsoft Office Suite.
• Strong interpersonal and communication skills, with the ability to engage with diverse audiences.
• Detail-oriented with excellent organizational and time management skills.
• Customer service-oriented mindset with a commitment to providing exceptional support to prospective students.
• Limited evening and weekend work related to event support required; limited travel possible.

Pay Range Disclosure

The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").

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