"Program Manager"

In support of Dartmouth College’s Alumni Relations mission, the Program Manager supports Dartmouth’s efforts to deliver high-impact programming and events that connect Dartmouth alumni to the College and each other. This position plays a crucial role in the planning and execution of volunteer and alumni engagement strategies and signature programs that support institutional priorities and lifelong alumni engagement.

Required Qualifications - Education and Yrs Exp: Bachelors or equivalent combination of education and experience.

Required Qualifications - Skills, Knowledge and Abilities: Minimum two years of demonstrated experience in event or program management; Strong oral and written communication skills; Strong customer service orientation; Ability to prioritize and manage details of multiple events concurrently; Strong planning, organizational and problem-solving skills; Strong project management abilities, adept at managing multiple priorities; Ability to be perceptive and responsive to direction set forth from leadership; Ability to work effectively with volunteers, groups, and individuals; collaborative; Flexible, adaptable, and comfortable working in an ever-changing fast-paced environment; Proficiency in Microsoft Office Suite products; experience with databases; Willingness to occasionally travel, work nights and weekends to support events/programming; Strong attention to detail.

Preferred Qualifications: Alumni relations and volunteer management experience.

Key Accountabilities: Alumni Engagement and Program Management: Supports the planning and execution of engagement strategies through events, volunteer initiatives, and targeted programming including reunions, homecoming, alumni council, conferences, trainings, as well as single-event programs in support of alumni relations targeted engagement and regional strategies. Maintains high levels of attention to detail, accuracy, sensitivity, and a continuous focus on the purpose of those activities. Collaborates with colleagues to build volunteer training tools, resources, and promote best practices. Collaborates with colleagues in Advancement to foster engagement, participation, and stewardship of volunteers. Facilitates event planning including logistics, communications, vendor coordination and post-event and program evaluation. Supports cross-functional collaboration with Advancement colleagues and campus partners to strengthen alumni experiences and operational excellence. Collaborates closely with Alumni Relations team leadership and across Advancement and Dartmouth to plan and execute new engagement opportunities and organizations to meet the changing needs and expectations of alumni, and to support the multi-faceted goals of alumni engagement. Considers approaches to promote inclusivity and enhance the engagement of all constituents. Participates in daily events and program operations while working as part of multiple teams. Supports and participates in the development of effective working relationships, systems, and processes in support of the department and individual activities and responsibilities. Communicates with a range of offices on campus to meet goals and objectives through events and programming. Initiates and maintains collaborative relationships with internal and external stakeholders from all areas to promote the College and enhance programming goals designed to strengthen the sense of connection to the College among Dartmouth alumni and family. Works closely with Alumni Operations to plan for the execution of events, programs, and services. Participates in and looks for ways to improve established best practices for event planning and execution. Analyzes and solves a wide range of issues, using critical thinking skills and acquired expertise to develop creative solutions. Balances various factors to make decisions, consulting with others as needed.

Marketing and Communications: Facilitates communications and marketing strategies and communications for alumni events and programs to promote alumni participation. Collaborates with various units on campus to accomplish marketing and delivery goals. Assists in crafting compelling content and promotional materials; supports outreach efforts in collaboration with communications colleagues. Communicates with alumni and volunteers through both broad outreach and selective targeting to share the institution’s priorities and offer alumni access to a wide range of resources at Dartmouth in ways that enrich their intellectual, professional, and personal lives. Engages faculty and external partners to ensure quality programming aligned with alumni interests.