Salesforce/Marketing Administrator

Job Summary

CRM Administrator (with Marketing Automation Experience) We are seeking a technically skilled and detail-oriented CRM Administrator to join our team. This role will not focus heavily on content creation or marketing strategy role, although having some basic design skills is a plus, this position focuses on the technical administration, configuration, and optimization of marketing automation and CRM platforms, including using ETL tools such as Jitterbit and Informatica. Candidates should be comfortable working across systems, managing data integrity, and building automations. We are currently migrating to a new Salesforce org utilizing Education Cloud and plan to transition to Marketing Cloud Growth within the next 1-2 years. This role will support the technical aspects of that migration in collaboration with our Associate Director of Software Solutions.

Responsibilities

CRM (50%): Design and implement CRM workflows, validation rules, permission sets, and custom fields/objects. Support platform migrations and system upgrades, including testing, deployment, and documentation. Collaborate with non-technical stakeholders to translate business needs into system requirements and workflows.

Marketing Automation (30%): Administer and maintain marketing automation platform (Pardot, migrating to Marketing Cloud Growth in 1-2 years) and Salesforce CRM, ensuring system integrity, performance, and uptime. Build, manage, and troubleshoot automated workflows, lead routing, and campaign logic-not email content or visual assets. Configure data integrations between CRM and marketing platforms, ensuring clean data flows and alignment across systems. Build dynamic segments, scoring models, and engagement logic to support marketing and admissions workflows. Ensure compliance with data privacy regulations (e.g., GDPR, CAN-SPAM) through technical controls and automation.

Analysis (10%): Develop reports and dashboards to support decision-making in marketing and enrollment operations.

Training/Instructional/Documentation (10%): Provide platform support to end-users, including training, documentation, and issue resolution.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required: Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required: Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires a bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Minimum Qualifications: At least 2 years of hands-on experience in a technical administrator role for a CRM. Experience with Salesforce, Pardot (Marketing Cloud Account Engagement), Marketing Cloud, or similar platforms. Proficiency in diagramming tools (e.g., Lucidchart) for workflow/process documentation. Strong analytical and problem-solving skills with an ability to manage platform health and user needs.

Preferred Qualifications: Familiarity with APIs, data integrations, or scripting logic used in marketing systems. Knowledge of basic HTML/CSS as it relates to troubleshooting email render issues or template structure (not email design). Salesforce Administrator and/or Pardot Specialist certifications are a plus.

Special Instructions

Requisition Number: PRN42710B Full Time or Part Time? Full Time Work Schedule Summary: This is a remote (8-5) position Department: 02218 - Data and Software Solutions Location: Other Pay Rate Range: $70,000 - $82,500 Close Date: 10/30/2025 Open Until Filled: