Specialist II, Enrollment Services (Shared Services)

Class Description

The purpose of this class is to provide, in a “Shared Service environment,” a back-office operation and coordination of work related to advisement, registration, international, and student services, including student applications, registration, drop/add, scanning, indexing, and fraud research.

Minimum Requirements

High School diploma/GED and three (3) years full time of clerical experience to include data entry, working in an office environment, preferably in a business which is customer service related. Experience working in a Registrar’s Office, Admissions, Financial Aid or with Student/Accounts preferred. Experience working in Higher Education preferred. Knowledge/experience working with document imaging and Student Information systems, specifically Banner, preferred. Must be able to work some evenings and occasional weekends.

Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.

For Best Consideration Please Apply By: June 19, 2026

Class Specific Essential Duties

1. Provide day to day processing of enrollment related paperwork.
2. Resolve and troubleshoot problems in daily processing of service requests related to areas related to enrollment.
3. Process, prepare and validate student documents relating to all aspects of the enrollment process to meet standards of data quality for internal and external reporting compliance.
4. Process inquiries from internal and external sources to facilitate efficient office operations.
5. Audit and/or verify student records. Research and resolve discrepancies.

Position Specific Essential Duties

1. Process entry of admissions applications, generating student ID numbers based on CCBC standards and SOP’s
2. Verify admissions applications for CCBC. Includes editing of student personal information/program and courses/time status/graduation information in Banner, processing application from Element 451 CRM system etc. Requires data research on all applications from all CCBC locations.
3. Utilize Element 451 as a customer relationship management (CRM) system to organize and complete daily tasks assigned.
4. Review suspected fraudulent student records. Contact students regarding ID and Residency verifications.
5. Assist with notifications to students, i.e., letters, emails to prepare for timely mailings from Registrar’s office, Financial Aid, and other offices.
6. Scan/Index into Banner Extender, and review for clarity student enrollment information, ID and residency documentation, applications, registrations, drop/adds, high school/college transcripts, change of information, refund requests, graduation applications, etc.
7. Process time sensitive mailings from various departments including Registrar’s office, Early College Access Program, and Financial Aid.