"Student Services Coordinator"

Job Details

Classification Title: Student Services Coordinator

Salary Range: $6,451 - $7,802 Per Month

Salary Schedule Information: Click Here for Current Classified Salary Schedule

Job Title: Student Services Coordinator

Position Number: FCC530

Location: Fullerton College

Department: FC EOPS/CARE

Percentage of Employment: 100%

Months of Employment: 12 Months Per Year

Work Schedule: Monday & Friday, 8:00 AM - 5:00 PM, Tuesday & Wednesday, 10:00 AM - 7:00 PM, Thursday, 7:00 AM - 4:00 PM (Schedule and shift are subject to change in accordance with department needs.)

About Us: Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students’ educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 60,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California’s premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education. We invite you to join the Fullerton College campus community. Ideal candidates will share Fullerton College’s commitment to diversity, equity, and inclusion. Fullerton College offers a radically student-centered culture that is inclusive and welcoming to all who learn and work here. The student body is incredibly diverse, with more than 55.7% Latinx, 16.6% Caucasian, 15.7% Asian/Pacific Islander, 3.1% African American, and 0.2% American Indian/Alaskan Native. Additionally, students from more than 40 countries regularly enroll in our International Student Program each year. The College believes in a multicultural learning experience where faculty and staff from diverse backgrounds can contribute to the development of our students.

Fullerton College is the oldest community college in continuous operation in California. Since our first class in 1913, we have grown to become one of the most successful community colleges in the nation. Our high transfer and graduation rates, rich academic programs and radically student-centered approach equip students with the skills and resources they need to succeed. Each year, thousands of students transfer to the CSU and UC systems as well as to private colleges and universities throughout the nation. Notably, during 2019, Fullerton College was ranked as the No. 1 community college in California in transfers to the California State University (CSU) system. We are consistently No. 1 in transfers to Cal State Fullerton.

Fullerton College is designated as a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander Serving-Institution (AANAPISI). Fullerton College proudly offers many programs to serve and support our diverse student body, including Puente, Umoja, Student Diversity Success Initiative, Extended Opportunity Programs and Services (EOPS) Foster Youth Success Initiative, Disability Services, and a Veterans Resource Center. The College also provides many avenues of support for our faculty and staff through networks that include the Latino, Asian/Pacific Islander, Black, and LGBTQIA2S+ Faculty Staff Associations.

Fullerton College offers a comprehensive array of student services programs and academic and career pathways designed to achieve our campus’ strategic goals related to access, retention, persistence, and student success initiatives on campus. The College is developing an implementation plan for Guided Pathways and has robust partnerships with our local high school districts.

The Fullerton College campus community is dedicated to our core values of Community, Diversity, Equity, Excellence, Growth, Inclusivity, Innovation, Integrity, Partnership, Respect and Responsibility. For more information, please visit our website at www.fullcoll.edu.

EOPS – The Extended Opportunity Programs & Services (EOPS) is dedicated to recruiting and successfully retaining college students of educationally and socioeconomically underserved backgrounds. The primary purpose of the EOPS program is to prepare students to transfer to a four-year university, complete an associate’s degree or earn a vocational certificate to acquire desirable career-related skills to obtain rewarding employment as a result of their educational experience. EOPS | Fullerton College

FYSI- The Foster Youth Success Initiative (FYSI) at Fullerton College is dedicated to supporting college-bound students currently or formerly in foster care, including probation and adopted youth. Our program was developed to provide a strong network of support—connecting students to essential on- and off-campus resources that promote academic success and personal well-being.

Foster Youth Success Initiative | Fullerton College

What We Offer: 100% employee medical premium coverage and a contribution toward dependent coverage (up to $9,051.21 for one dependent or $14,481.50 for two or more dependents annually), Fringe allowance to be used at employee’s discretion (up to $2,646.10 annually), Voluntary (Medical/Dependent Day Care) Flexible Spending Account, $50,000 life insurance benefit, Deferred Compensation Program (403(b)/457 plans), Retirement Pension Plan (CalSTRS/CalPERS), Abundant Professional Growth & Development Opportunities (Receive up to $3,500 annually), 20 paid holidays + Paid vacation, Cumulative sick leave, Flexible/Hybrid Work Program: 3 days in office/2 days remote (Management approval required; may vary by Department/Position), Summer schedule (exceptions apply), Receive Premium Pay for years of continuous service: From 5% at 5 years, up to 36% at 36 years, District paid employee post-retirement medical (for those who qualify), Employee Assistance Program, Environment that fosters diversity and inclusion, Progressive and innovative culture, Opportunity to participate in various Faculty & Staff Associations.

Primary Purpose: This position is responsible for coordinating one or more student services program activities; implementing policies and procedures; and performing a variety of complex program coordination duties, which may include research, facilitation, coordination of a student service program as assigned including budget functions in the absence of the designated Administrator to assure efficient operations.

Essential Functions: Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Job Description: Coordinates program activities, which may include orientation, outreach, research, and other functions; coordinates daily events with designated Administrator to ensure timely and appropriate coordination of program and office activities; ensures that work is performed in a competent and timely manner. Ensures implementation and maintenance of established District policies and procedures; ensures compliance with state and federal laws, policies and procedures related to student program; assists in the development of District policies and procedures, which may include projects, policy manuals, training guides, and scheduling protocols as necessary. Serves as a resource to designated administrator; schedules meetings, events and appointments; prepares agenda items; maintains records and supplies; receives and processes incoming mail. Makes decisions within established policies and procedures in the absence of designated administrator. Coordinates in the development and implementation of SLOs/SAOs and program review. Develops and coordinates outreach services, including communication with high schools, colleges, professional organization and community organizations. Develops and coordinates outreach, informational materials, trainings, and workshops. Attends meetings, conferences, orientations, outreach activities, and seminars to make presentations regarding program policies and procedures. Answers questions and provides technical expertise to assist public, students, and staff regarding assigned student services programs. Designs and implements related electronic platforms and applications to advance the program of assignments, which may include various coding and configurations to achieve necessary deliverables. Provides information and guidance to students, faculty, staff, and public in a designated area of student services. Assists students in completing college related forms. Coordinates communication and collaboration with other District departments and personnel, governmental agencies, private agencies and vendors. Gathers data and prepares statistical reports as directed; ensures compliance with applicable rules, regulations, policies and procedures, and state and federal laws; maintains a variety of difficult and complex documents records, statements and reports. Assists in the preparation and monitoring of programs/department budgets; processes budget transfers and prepares journal entries; monitors budget activities of assigned categorically funded programs; prepares expenditure and progress reports as required by funding agencies. Audits program documents to assure accuracy, completeness; conduct research to resolve discrepancies as necessary. Supervises, trains, evaluates and directs the work of assigned staff as directed. Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner. Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events. Performs related duties as assigned.

Working Relationships: The Student Services Coordinator maintains frequent contact with various departments, outside agencies, students, staff, and public.

Knowledge, Skills and Abilities: Knowledge of District organization, operations, policies and objectives, Knowledge of federal, state, and other applicable laws or regulations pertaining to program of assignment, Knowledge of proper English usage, grammar, spelling, punctuation and vocabulary, Knowledge of project management, communications and marketing principles, Knowledge of computer-based employee/student/program tracking, enterprise systems, Knowledge of various computer software programs, Knowledge of modern office practices, procedures and equipment, Knowledge budget and auditing principles, practices and procedures, Knowledge of financial and statistical record-keeping principles, Knowledge of leadership principles and practices, Ability to understand scope of authority in making independent decisions, Ability to interpret, apply, and explain rules, regulations, policies and procedures, Ability to coordinate grants, categorical funding and assigned programs and assignments, Ability to analyze situations accurately and adopt an effective course of action, Ability to supervise, train and provide work direction to others, Ability to coordinate an assigned program with minimal supervision or direction, Ability to make arithmetic calculations quickly and accurately, Ability to operate a variety of office equipment such as calculator, computer, copier, etc., Ability to plan, organize and prioritize work, Ability to meet schedules and time lines, Ability to understand and follow oral and written directions, Ability to communicate effectively, orally and in writing, Ability to review situations accurately and determine appropriate action according to established guidelines, Ability to establish and maintain effective working relationships with others.

Special Requirements: This position requires a valid driver’s license. Incumbent may be required to travel off site for business reasons. All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Driver’s License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Administrative Procedure 7400, Section 4.0) If selected as a finalist and/or given an offer of employment for this position, you will be required to provide your valid Driver’s License information. Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment. As applicable, the award of all degrees, coursework, and units must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Minimum Qualifications: Sixty (60) semester units and five (5) years of experience or Bachelor’s degree from an accredited institution, preferably in a field related to the assignment. Three years of increasingly responsible professional experience within an environment with high emphasis on customer service and program coordination, preferably in an educational setting. Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Desirable Qualifications: Experience supporting EOPS, CARE, CalWORKs, FYSI, NextUp students within the California Community College system. Experience with Foster Youth Success Initiative (FYSI) objectives and policies, as well as NextUp, Guardian Scholars, and related programs. Ability to establish partnerships with county agencies, social workers, group homes, transitional housing providers, and community-based organizations. Experience with budget oversight and grant compliance, including monitoring expenditures, assisting with grant writing and reporting, and ensuring proper use of funds to support foster youth and EOPS program goals. Proficient in student information systems and case management platforms (e.g., Banner, SARS, Starfish) with the ability to analyze student data, track progress, and generate reports. Experience with data analysis, program evaluation, and preparation of state and federal reports for categorical programs (e.g., EOPS, CARE, CalWORKs, NextUp, FYSI), including familiarity with MIS reporting requirements. Prior experience in approaching work and interactions with colleagues and clients in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

Working Conditions: Professional environment; subject to constant interruptions and frequent interaction with others; sitting for long periods at a time (up to 2-3 hours); Standing for long periods of time (2-3 hours) repetitive use of upper extremities, fine finger manipulation, including hand coordination activities; driving to a variety of locations to purchase or pick-up items, or make arrangements for activities and events.

Number of Vacancies: 1

Posting Number: 2015861P

Open Date: 08/27/2025

Close Date: 09/11/2025

Special Instructions Summary: Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate. This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications. The District may choose to fill one or more positions from this recruitment within six (6) months. To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”. The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process. All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview. Minimum Qualifications – Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time). Minimum Qualifications – Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript. Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date. Evaluations of foreign degrees and/or coursework are required. See our website here for information regarding evaluation of foreign degrees.