"Student Services Officer (SSO1)"

The School of Humanities and Sciences (H&S) is the center of a world-class liberal arts education at Stanford University. H&S encompasses 23 departments—from Art and Art History, English, and History to Economics, Mathematics, and Biology—as well as 25 interdisciplinary programs. As the university's largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

The Department of Linguistics and Symbolic Systems Program is looking for a well-organized individual with great attention to detail, a professional and positive approach to work, and a passion for student services to join our administrative team. We are looking for a candidate who takes initiative and demonstrates creative thinking when proposing new policies and procedures, as well as leveraging new technologies to streamline processes.

Reporting to, and working in collaboration with, our Student Services Manager, the Student Services Officer will have ownership of tasks including but not limited to: undergraduate degree progress, course scheduling, bulletin updates, website updates, planning of major department and program events, management of VPUE Summer Internship Programs, training for our undergraduate Advising Fellows, and other various student services tasks. The SSO will also provide support and backup for the Student Services Manager in tasks including but not limited to graduate degree progress, admissions, scheduling of doctoral advising and annual review meetings, and grad aid funding.

The SSO will be a key member of our five-person administrative team and will be expected to develop collaborative working relationships internally and with other functional areas of the university (e.g., Academic Advising, VPUE, Registrar, Student Services Center) in order to best serve our students.

The ideal candidate will have previous experience in a Stanford Student Services position, and familiarity with CLSS, Google Drive, PeopleSoft, Oracle BI reporting, and CollegeNet.

This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need.

JOB PURPOSE: Responsible for making recommendations and resolving first level decisions on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services using defined policies and practices and professional knowledge. Provide advice to students on a range of issues to guide them in making appropriate choices and decisions.

CORE DUTIES:

• Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
• Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment). Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
• Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
• Provide first line response to identify students in crisis and refer to appropriate resources, as needed. Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
• Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
• May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
• May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.

MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and two years of relevant experience, or combination of education and relevant experience. Knowledge, Skills and Abilities: Strong written and verbal communication skills. Basic computer skills, including experience with Microsoft Office Suite. Basic analysis and problem solving skills. Customer service skills. Relevant computer systems/technology experience. Understanding of financial transactions. Ability to learn and understand compliance with legal, financial, and university policies and external regulations.