Surgery Scheduler

Job Summary

In the Department of Obstetrics and Gynecology, Division of Urogynecology and Reconstructive Pelvic Surgery, we are the largest female pelvic medicine and reconstructive surgery practice in Colorado. The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues, including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications, and/or pre-authorizations as necessary. The Surgery Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

Key Responsibilities

Scheduling Support

• Assist and act in patient scheduling issues, training, education, communication and problem solving.
• Develop and maintain training and workflow documents for Surgery scheduling.
• Schedule operative cases across multiple locations of care and different health systems as directed by supervisor, clinical providers and nursing staff.
• Obtain surgery insurance authorizations.
• Coordinate, track, and generate reports on OR block time, including all related communication with the hospitals
• Assist with new patient visit scheduling and procure new patient medical records in a timely manner as needed.
• Route correspondence to referring physicians and other appropriate care providers.
• Share in answering incoming telephone calls from patients and referring physicians.
• Serve as a liaison between patients and physicians for all non-clinical issues.
• Complete referral and authorization checks.
• Participate in staff meetings and trainings as required.
• Generate patient quotes for procedures and surgeries.
• Display a willingness to work collaboratively and cooperatively with all members of the Department team.
• Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.

Administrative Support

• Provide administrative support to Department faculty as needed.

Work Location

This role is primarily in person 3-5 days per week on the Anschutz campus, with an option to work 0-2 days per week remotely while remaining available as needed for in-person meetings.