"Case Remediation Lead"

Case Remediation Lead

locations

Darlington Campus

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

0146069

• Full time continuing opportunity (hybrid)
• Drive impactful remediation work that strengthens trust across the University
• Base Salary $126,065- $142,171 + 17% superannuation

About the opportunity

The new Case Management and Remediation team, within Workplace Relations and Compliance, is dedicated to supporting the University in meeting its compliance obligations. The team contributes to the University’s compliance objectives by driving the investigation and resolution of claims and enquiries, including pay outcomes. The team also has a key role in continuous improvement and the development of the University’s capabilities and understanding of workplace compliance, across all faculties and business areas, ensuring correct and consistent application of University‘s policies and procedures, industrial agreements and legislative requirements.

The Case Remediation Lead plays a pivotal role in delivering the University’s staff remediation program, leading the end‑to‑end operations that assess, calculate, and resolve underpayment claims. Working closely with the Senior Manager, Case Management & Remediation, this role ensures remediation activities are accurate, timely, and compliant with workplace and regulatory frameworks. The position collaborates with case managers, analysts, HR, Payroll, Legal and other stakeholders to maintain rigorous processes, provide expert oversight, and support fair, transparent outcomes for affected staff. With a focus on operational excellence, data integrity, and continuous improvement, the Case Remediation Lead helps uphold the University’s commitment to paying its people correctly and maintaining strong compliance practices.

Your key responsibilities will be to:

• oversee accurate, timely remediation of underpayment cases
• guide and support case managers, officers and analysts
• review calculations and escalate complex issues
• coordinate remediation work with HR, Payroll, Legal and Compliance
• maintain accurate records and improve remediation processes
• prepare remediation documentation and contribute to approval recommendations.

About you

• strong knowledge of workplace compliance and underpayment remediation
• skilled in overseeing case assessments and ensuring accurate outcomes
• confident analysing complex data and validating calculations
• effective collaborator with key stakeholders including HR, Payroll, Legal and Compliance teams
• highly organised, proactive, and able to manage competing priorities
• clear, professional communicator who supports transparent staff outcomes.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Toby Berryman, Recruitment Operations, by email at toby.berryman@sydney.edu.au .

Click to view the Position Description for this role.

Applications Close

Sunday 29 March 2026 11:59 PM