"Appeals and Administrative Support Officer"

• Permanent/Continuing, full-time appointment
• Level 5: $84,002 - $94,998 + 17% Superannuation 

About the Area

The Legal, Assurance and Integrity Division provides a centralised and coordinated approach to complaints, investigations, wellbeing and safety across the University. The Complaints & Investigations Team operates under a hybrid model, managing disclosures, complaints and investigations in partnership with academic and professional units. The team plays a key role in supporting fair, transparent and student centred processes that uphold the University’s commitment to integrity, accountability and high quality decision making.

About the Role

The Appeals and Administrative Support Officer coordinates the activities of the Student Ombudsman and provides high level administrative support across a range of student appeal processes. You will liaise with students and staff to gather background information, arrange conciliation meetings, manage record keeping systems, and act as Executive Officer to committees and working groups that support the Student Ombudsman’s functions.

A major component of the role involves managing the Coursework Student Exclusion Appeals process, including scheduling interviews, convening committee meetings, preparing documentation and drafting outcome notifications. You will also administer the Review of Academic Decision/Review of Grade system, support admission related appeals, and contribute to annual reporting. This role suits someone with strong organisational skills, excellent communication, and the ability to work sensitively with individuals who may be experiencing distress, while maintaining accuracy, confidentiality and professionalism.

How to Apply

Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be prompted to respond to a selection criteria questionnaire as part of the application process. Please also attach your CV to your application.

For further information about this position, please contact Alison Attenborough, Senior Manager, Complaints on + 61 2 4221 3917 or abone@uow.edu.au. 

Position Description

Closing Date: Thursday 19 March 2026, 11:55 PM.

Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

The University of Wollongong is committed to equality, diversity and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including: culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.

This position is not suitable for remote work in accordance with the UOW Remote Working Guidelines. 

• Job Identification
• 6469
• Job Category
• Student Services
• Posting Date
• 03/05/2026, 08:42 AM
• Apply Before
• 03/19/2026, 08:55 PM
• Job Schedule
• Full time
• Locations
•  Northfields Ave, Wollongong, NSW, 2522, AU