"Recruitment Outreach Specialist (Staff Assistant), Corporate and Professional Education"

Job Description

Recruitment Outreach Specialist (Staff Assistant), Corporate and Professional Education Non-Unit Professional position, 37.5 hours/week Campus Location: Danvers Campus (office location) In Person (Hybrid Options) Work Schedule: Monday - Friday; 9:00 am - 5:00 pm (some after hour events) SALARY: Anticipated salary range $60,000.00 - $65,000.00. The offered salary will be commensurate with experience and education, but will not exceed the stated range. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits. GENERAL STATEMENT OF DUTIES: The Recruitment Outreach Specialist is responsible for developing and implementing outreach strategies to increase non-credit enrollment. This role involves providing exceptional customer service and outreach support to prospective students, enhancing connections with local community-based organizations, and targeting key populations for non-credit programs. Additionally, the specialist will identify new recruitment opportunities, measure the effectiveness of outreach efforts, and refine strategies to maximize engagement and enrollment. ESSENTIAL FUNCTIONS: Outreach Strategy Development:

• Collaborate with the marketing department to attract new students through targeted outreach initiatives including email campaigns, social media engagement, community partnerships, and event coordination.
• Conduct research to identify key student demographics, industry trends, and untapped markets to refine outreach efforts and tailor messaging effectively.

Recruitment Events & Activities:

• Responsible for identifying recruitment activities targeting an non-credit audience.
• Represents Corporate & Professional Education at fairs, alumni activities, open houses, campus tours, school visits, community fairs, and other recruitment events and assist in the organization of these activities- MCCC
• Participates in specialized activities with our Advisor (LB) such as recruitment events which may fall during evening or weekend hours.

Customer Support & Engagement:

• Provide prospective students with timely and accurate information about programs, registration, and financial assistance, ensuring a seamless enrollment experience. Provides excellent front-line customer service consistently communicating with new student inquiries.
• Responsible for monitoring email and phone inquiries.

Data Management & Analysis:

• Ensure accurate data entry of student records in Coursestorm and the college's data management system, while managing the daily exports of student registrations.
• Identifies and resolves errors and liaises with IT to solve technical issues.
• Tracks and analyzes enrollment data, outreach effectiveness, and engagement metrics to assess the impact of recruitment strategies and recommend improvements.

Faculty Support

• Manage faculty evaluations processes, sending evaluations to students and managing student responses using Qualtrics
• Manage instructor syllabi, including electronic review, and maintain an organized syllabus archive.

SUPERVISION RECEIVED: Director of Operations Job Requirements:

• Bachelor's degree in Marketing, Graphic Design, Communication, or a related field, with a minimum of two years of professional experience.
• Experience in customer service, student recruitment, or outreach strategy
• Strong verbal and written communication skills with the ability to build and maintain effective relationships.
• Ability to analyze data and measure the impact of outreach efforts
• Proficiency in CRM systems, marketing platforms, and data reporting tools, with experience in technology and database systems.
• Strong knowledge of the principles and practices of outreach and recruitment
• Must have the ability to travel and work evenings and weekends for such events as Open Houses, College Fairs, community engagements.
• Ability and desire to work effectively within a fast-paced, rapidly growing, intense, and multifunctional office environment.
• Strong organizational and analytical skills
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.

PREFERRED QUALIFICATIONS

• Bilingual in Spanish is preferred.

Additional Information: North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: TitleIX@northshore.edu Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here. In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: Employee_Accom@northshore.edu Closes: To apply, visit http://nscc.interviewexchange.com/jobofferdetails.jsp?JOBID=194536