Student and Academic Administration Officer

Job Description:

• School of Communication and Arts
• Full-time (100%), permanent position
• Base salary will be in the range $83,776 - $93,121 + 17% Superannuation (HEW Level 5)
• Based at our St Lucia Campus

About This Opportunity

We are seeking a motivated, energetic, and highly organised Student and Academic Administration Officer to join the School of Communication and Arts. In this role, you will deliver high-quality customer service by providing friendly, helpful, accurate, and informative advice to students, academic staff, and professional colleagues. Reporting to the Senior Student Administration Support Officer, you will play a key role in supporting the smooth operation of the team through the delivery of a wide range of administrative processes.

This position involves managing a diverse portfolio of administrative tasks, including day-to-day problem resolution and the maintenance of administrative systems. You will be responsible for ensuring accuracy and efficiency across all processes while contributing to a collaborative and service-focused team environment. The ideal candidate will bring strong organisational skills, excellent communication abilities, and a proactive, solutions-focused approach, along with the capacity to manage competing priorities in a fast-paced setting. This is an excellent opportunity to contribute to meaningful student and academic outcomes while developing your career within a dynamic and supportive environment.

Key responsibilities will include, but are not limited to:

• Deliver accurate, timely advice and support to students, staff, and stakeholders in line with University policies and legislation.
• Process a wide range of student administration tasks including admissions, enrolments, progression, exams, and study abroad.
• Support academic administration activities such as timetabling, course profiles, Blackboard updates, and grade processing.
• Contribute to process improvement, data accuracy, and the maintenance of University systems, websites, and publications.
• Provide general administrative and customer service support, including event participation, meeting support, and responding to enquiries.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

• An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training.
• A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.
• High level of attention to detail and accuracy in written, oral and interpersonal communication with demonstrated ability to establish priorities and meet deadlines.
• Ability to exercise initiative and judgment and to work independently and collaboratively within the team and across other organisational units.
• A strong orientation to the provision of a high level of customer service.
• An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.
• Knowledge of University student computer systems and packages or the ability to rapidly gain knowledge of the systems e.g. Microsoft office, SI-net, Business Objects, Course & Program management systems, eLearning systems, online application systems, and the use of CRM systems would be desirable.

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia and criminal history check. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Sharon Crossman at s.crossman@uq.edu.au.

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Thursday 30 April 2026 at 11.00pm AEST (R-63583).