"Supervisor Of Instructional Technology"

Job Details

Hiring Department

Academic IT Services

Job Description

Supervises daily operations of the student support staff in Instructional Support Services. Responsibilities include planning and overseeing student staff work activities, responding to customer inquiries and escalations, monitoring and acting upon appropriate metrics and effective problem resolution.

• Interview, hire, train, mentor, schedule, and budget student support staff in Instructional Support Services (ISS) lab and classrooms.
• Classroom and lab end-user support visit locations across campus to help instructors with equipment or software problems, training on equipment and/or software, create tickets, determine solutions to problems, install backup or replacement equipment as needed.
• Create & Maintain ISS website, ISS Canvas course documentation, maintain 25 Live features for all ISS supported Classrooms. Manage ISS Swipe card access system for classroom/labs.
• Collaborate with campus partners in operation of shared computer lab spaces.
• Create training materials and videos for student, faculty, and staff.
• Conference room AV builds in partnership with facilities management, including troubleshooting of existing installations as issues arise.
• Conduct annual AV Audit.
• Provide on-boarding/off-boarding paperwork for all ITS student staff.
• Compile and provide reports and analytics as requested.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Shift

7:30am-4:00pm Monday through Friday

Minimum Qualifications

Bachelor's degree or equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Management/supervisory experience - 1 year

In depth knowledge of Microsoft Windows & Office

Mac OS & iOS knowledge

Experience with When to Work software

Audio-Visual equipment and support knowledge, including TV studio

Excellent Customer Service Skills

Self-motived and the ability to work independently and with other teams and managers as needed

Anticipated Hiring Range

Salary Range: $52,955 - $96,054 annually

Grade: GGS-010

University Title: Supervisor IT

Application Materials

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date. Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.