"Assistant Director, VCU Military Student Services"

Job Details

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

Unit: Office of Strategic Enrollment Management

Department: Military Student Services

Duties & Responsibilities: VCU's Military Student Services team is actively searching for a new Assistant Director. The Assistant Director of Military Student Services (MSS) oversees the day-to-day operations of the office including processing of Veterans Affairs (VA) education benefits, overseeing Federal/State compliance requirements as well as hiring, training, and supervision of new full-time, part-time, and student employees. Using effective communication and outreach, this position will partner with the Director to build a community of support and success guiding students from academic program acceptance through to graduation.

Core Responsibilities:

• Oversee all GI Bill processing through the “Request for Certification” (RFC) and Enrollment Manager (55%):
  • Supervise all full-time and part-time School Certifying Officials to maintain quality processing of all VA educational benefits.
  • Oversee federal and state compliance requirements as well as MOU requirements for all benefits
  • Comply with and support all VA audits
  • Update and retain all student records as required
  • Be key liaison between MSS and VCU Student Accounting Office overseeing residency waivers as well as Third Party Billing process
• Student Employee Supervision (10%):
  • Recruit, train, and provide direct supervision for 8-10 seasonal VA work study employees
  • Provide training as necessary for work study students and assign Banner and VA access as needed
  • Build a weekly schedule to provide student support as needed.
  • Maintain work study site approval with the VA
• Staff front desk and respond to questions and provide student support as required (15%):
  • Review MSS emails daily and reply as required.
  • Answer phone calls and assist students and families with walk in questions.
  • Ensure promotional literature and handouts are updated with current information
• Support New Student and Transfer Orientations, Green Zone and admissions operations as needed (10%):
  • Update briefings, MSS website, and online trainings to maintain current status
  • Attend university events as needed
  • Prepare and update handouts to assist new students and families with benefits applications and processes
• Assist with additional duties as required (10%):
  • Support Student Veterans Association events as needed
  • Remain current and attend training as required for processing of student benefits in accordance with all VA and VCU systems.
  • Support other VCU offices as needed
  • Share information on new requirements for all benefits

Qualifications:

Minimum Qualifications:

• Professional experience managing/processing VA educational benefits
• Knowledge of VCU student management systems (Banner, Navigate, similar CRM focused software)
• Bachelor’s degree in a related field or equivalent combination of education, training, and experience.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications:

• Direct experience processing VA Education benefits and working with the VA, DOD, DVS or other Veteran support agencies
• Understanding and experience with a large university’s financial aid, admissions and student support systems
• Understanding of state residency requirements and military related exemptions

Other Position Details:

This position is eligible for hybrid work arrangements.

This position will be open through 10/23/25.

Required Documents Needed to Apply: Please upload both Resume and Cover Letter when prompted.

Salary Range: $60,000 - $65,000

FLSA Exemption Status: Exempt

Restricted Position: No

ORP Eligible: Yes

Flexible Work Arrangement: Hybrid