"Student Services Specialist"

Muskegon Community College

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

With nearly a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 18 athletic teams, events, clubs, and activities, MCC has an annual, full-time equated student enrollment of approximately 2,300 and an unduplicated headcount of 5,100.

Most recently, Muskegon Community College outranked all other colleges in Michigan for the rate of students who received federal financial aid and then transferred to continue their education at a four-year institution. The college’s transfer-out rate was the highest in Michigan, 7 percentage points above the state average, and outpaced the average transfer rate across the nation. MCC is nationally recognized for its liberal arts and occupational programs.

The College has an annual operating budget (general fund) of $44 million and employs about 210 regular full and part-time staff and many adjunct faculty and student assistants. The College also offers 56 Associate degree programs and 29 certificate programs.

The main campus is located on a 111-acre campus in Muskegon which includes the Hendrik Meijer Library & Information Technology Center, Bartels-Rode Gymnasium, Frauenthal Foundation Fine Arts Center (including the Overbrook Theater and Art Gallery), Stevenson Center for Higher Education, the Science Center, the Health and Wellness Center, and the Art & Music Center.

Muskegon Community College also operates the Sturrus Technology Center and Fab Lab in downtown Muskegon and extension centers in Ottawa and Newaygo Counties.

Living in Muskegon County

Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan’s shoreline, as well as one of America’s only luge tracks at the Winter Sports Complex and the regionally popular Michigan’s Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer’s Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day.

General Description:

Work closely with prospective, current, former students and the general public; assist customers in navigating the admissions, financial aid, registration, advising, billing, payment, and placement processes; familiarize and assist customers with the tools and resources available to enroll at Muskegon Community College; complete Student Services activities as directed.

APPLICATION DEADLINE: Monday, October 27th, 2025

FULL TIME: 40 Hours/52 Weeks

PAY: $18.62 - $20.35 per hour, depending on experience

COLLEGE HOURS: Monday 8AM-6:30PM, Tuesday-Thursday 8AM-5:30PM and Friday 8AM-12PM. Occasional Evening and Weekends - variation agreed upon with supervisor

Required Skills

Qualifications:

• Associate Degree or five years’ experience in a customer service environment.
• Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
• Demonstrated ability to operate office technology, software, & equipment.
• Ability and willingness to be adaptable, and flexible including upgrading of technology skills or process changes.
• Ability to establish and maintain effective working relationships with students, staff, and outside persons.
• Demonstrated organizational ability, attention to detail, and solid decision-making skills.
• Demonstrated use of tact, judgment and discretion, the ability to maintain confidentiality, and follow policy/procedure including but not limited to FERPA.
• Demonstrated history of dependability and punctuality.
• Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance, even while multi-tasking.
• Ability to stay calm while working under pressure in a fast-paced environment.
• Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.
• Demonstrated appropriate problem solving skills, and ability to resolve customer complaints and reduce customer frustrations.
• Demonstrated excellence in both oral and written communication skills, to be demonstrated in various formats including but not limited to in person, online and via phone.
• Flexible scheduling to allow for evening and occasional weekend, and overtime work as scheduled by your supervisor.
• Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person.

Essential Functions:

• Be the first point of contact delivering exceptional customer service with prospective students, parents, and guests directing and assisting all activities with a focus on admissions.
• Assist customers with all aspects of registration including but not limited to Student Planning, registration, payment plans, admissions applications, financial aid applications, and other services available in all formats including in person, online, and via phone.
• Assist with transcript requests, transfer evaluations, document imaging, maintain the integrity of the student data including the deceased student process, student record management and filing.
• Receive and process as appropriate enrollment verification requests and address, name, and residency change requests; transcript requests, degree audit requests, registrations, FERPA release forms and payments.
• Receive and process applications and re-applications for college admissions. Review each application to determine if acceptance and residency criteria are met.
• Assist with new student orientation programs and processes.
• Assists department staff with guest visits, campus tours, and other tasks/assignments.
• Receive tuition payments and assist students in resolving issues related to their financial account, with the assistance of the Financial Services Department as needed.
• Answer questions and assist with inquiries regarding programs, processes and services offered e.g. payment plans, petition process, parking permit, etc.
• Assist with answering the main college switchboard phones as needed.
• Cross-train with Testing Center staff and provide regular backup support to the Testing Center as needed.
• Resolve customer concerns and reduce customer frustrations during interactions.
• Be cognizant of special requirements and regulations relative to academic programs.
• Be proficient with the admissions, registration, records, and financial aid modules in the Ellucian Colleague software.
• Communicate with the other teammates to keep each other up-to-date on daily activity in each area.
• Work independently and in tandem with others in a team environment.
• Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include

Mental Demands: Detailed Work, Student Contact, Deadline oriented, Problem Situations, Multiple Priorities & Demands, Emergency Situations, Confidentiality, Continual Interruptions, Working Alone, Faculty Contact, Working with Others

Physical Demands: Standing & Walking, Sitting, Lifting up to 10 lbs., Reach with Hands and Arms, Talking or hearing, Speak in English via Phone or In Person, Close, Distance, Peripheral, and Color Vision along with Depth Perceptions, Ability to Adjust and Focus

Work Environment: Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.