Housing Specialist I

Job Summary

The Housing Specialist II maintains the day-to-day front desk operations of the assigned Residential areas(s) within Housing and Residence Life. This role is responsible for providing quality customer service and university resources, as needed, to the various constituents that utilize the residential areas within housing.

Job Description

Typical duties may include but are not limited to:

• Maintains day-to-day front desk operations of the assigned residential areas.
• Assists with the recruitment, selection and training of student assistants.
• Supervises front desk student assistants and creates schedules to ensure coverage throughout the year. Responsible for approving time and other administrative functions as related to the student staff.
• Monitors the distribution, collection and inventory of residential room and mailbox keys, building master keys, storage keys, common area keys, vendor keys and electronic swipe keys for assigned residence hall(s). Performs routine key audits to ensure accuracy and minimize risk.
• Oversees the incoming/outgoing mail, packages and deliveries for residential students in assigned residential area. Addresses package related issues with main Mail Operations and Central and Receiving.
• Receives and processes room reservations and equipment rental for respective residential areas for students, faculty and staff.
• Reports and tracks facilities issues according to department procedures.
• Orders office supplies and monitors office supplies budget for assigned residential areas. Monitors budgets related to supplies and other front desk needs.
• Coordinates the maintenance and upkeep of technology and other equipment.
• Plays a critical role in the various transition processes throughout the year including move in and move out. Assists with the implementation of the student room change processes during the semester.
• Assists with camps, conferences, and intern Housing over the summer; including room reservations and key access.
• Assists with and supports Housing and Residence Life initiatives and goals.
• Builds and maintains strong relationships with internal stakeholders and other departments across FGCU.

Other Duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and four years of full-time experience directly related to the job functions.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Work experience in Residential Communities within a higher education setting.

Knowledge, Skills, and Abilities:

• Knowledge of general office procedures.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Ability to operate office equipment including personal computer, printers, and other devices.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to accurately prepare and maintain records, files and reports.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
• Ability to interpret and apply laws, regulations, policies and procedures consistently.
• Ability to adapt quickly to changing situations and environments.
• Ability to analyze and solve problems, draw valid conclusions, and/or develop appropriate alternatives where applicable.
• Ability to effectively manage the work of others by providing information, guidance and motivation.

Pay Grade 14

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.