Position Summary

This position is designed to deliver student financial services to students, parents, and other customers in a friendly, responsive, and knowledgeable manner.

Job Description

Primary Duties & Responsibilities:

Assists students and parents with up-to-date, accurate and complete information regarding financial aid and billing related questions and transactions, signing of documents and scheduling appointments for Student Financial Services Counselors. Contacts may be in person, by phone, via email or through other electronic means.

Other duties of the service center representative may include the following.

• Ensure continuity of federal work-study on-line job information
• Manage correspondence from federal work study email account
• Plan and organize federal work-study information provided to campus partners
• Assist as needed with monthly Federal Work Study Audit process including monitoring financial aid award reports for award changes
• Opening and closing of SFS Service Center
• Balance and reconcile daily transactions
• SFS Refund check processing
• Assistance with student service activities related to account inquiries, billing adjustments, financial arrangements and federal financial records

Working Conditions:
Job Location/Working Conditions: Normal Office Environment
Physical Effort: Typically Sitting at a desk or table
Equipment: Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses: No specific certification/professional license is required for this position.
Work Experience: Office Environment (3 Years)
Skills: Microsoft Office, Payment Processing
Driver's License: A driver's license is not required for this position.

More About This Job

Required Qualifications:
Cash handling experience in a business setting

Preferred Qualifications
Experience with PowerFAIDS.
Experience in a banking environment.
Ability to work well in a high volume environment.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience: No additional work experience unless stated elsewhere in the job posting.
Skills: Communication, Confidentiality, Customer Service, Deadline Management, Detail-Oriented, Microsoft Excel, Microsoft Word, Prioritization, Self-Organization (Business), Sound Judgment, Teamwork

Grade

G06-H

Salary Range

$17.87 - $27.06 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Scheduled Hours

37.5