Student Services Specialist - Records and Registration

Division: Academic Affairs

Department/Office: Registrar Operations

Advertisement: St. Catherine University invites applications for a Student Services Specialist - Records and Registration in the Registrar Operations department.

The purpose of this position is to provide expert support to students regarding registration, student records, degree verifications, enrollment certifications, and attendance tracking. This position must have a sufficient amount of cross-functional knowledge to answer all general (80%) questions related to these topics. This position is also responsible for both ongoing and project-based work assigned by the Registrar.

Responsibilities Include:

• Act as the main student resource for registration. This work includes student support with registration errors, special registrations, and management of registration PINs, all while ensuring that students are taking courses that apply to their program and are in compliance with academic policies. Collaboration with academic advisors, faculty mentors and program directors will be crucial.
• Manage student data and make changes efficiently and accurately.
  • Leave of absence/withdrawal requests for all students, ensuring compliance with academic policies and federal regulations
  • Cancellation or deferral of registration
  • Translation issues between Slate & Banner
  • Change of major/minor/certificate forms
  • Change of grad programs
  • Change of coding when admitted to their program or major
  • Change of applicable catalog forms
  • Process Enrollment Verifications
  • Act as contact for Financial Aid audits and enrollment tracking.
  • Complete athletic reporting paperwork to ensure student-athletes are compliant with MIAC academic eligibility requirements
  • Active confirmation management
• Assist all constituencies in an efficient, professional, calm, and courteous manner.
• Ensure that all constituencies receive excellent, accurate, and prompt service.
• Refer customers as needed to members of the Registrar's Office or other offices.
• Answer all phone calls to front desk and respond to messages in a timely manner.
• Manage academic appeal process, including form tracking, research and communication.

Employees at St. Kate's feel a deep connection to the University's Mission and Vision, and they live their values at work. Benefits available to full-time employees include:

• Fourteen (14) paid holidays and paid "gift" days when the University is closed.
• Free tuition for employees and reduced tuition for their families after one year of service
• Health, dental, and vision insurance
• 403b retirement plan access
• Accrued sick time
• Paid parental leave after one year of service

Specific information on all of our available benefits for full-time employees can be found HERE.

St. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation's largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls students in certificate, associate, baccalaureate, master's and doctoral programs in traditional day and evening/weekend/online formats.

Minimum Qualifications:

• Two years' professional experience in an academic administrative office or similar, with preference for experience in higher education.

Preferred Qualifications:

• Bachelor's degree preferred
• Ability to develop and maintain knowledge in disparate functional areas
• Strong initiative and critical thinking skills required
• Banner experience preferred
• Strong ability to communicate effectively in both verbal and written form
• Ability to work effectively with others in a team environment
• Ability to work independently with minimal direction
• Ability and willingness to work evenings and weekends as needed
• Creative problem solving skills with a focus on long-term resolutions
• Excellent organizational skills and attention to detail
• Ability to learn quickly, and apply new ideas and concepts to the real world work environment
• Excellent documentation skills
• Ability to prioritize and execute critical tasks in a timely fashion
• Ability to respond respectfully and effectively to people of all cultures, in a manner that affirms the worth and preserves the dignity of individuals, families, and communities

We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university's commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

Application instructions:

Posting Number: 20220758-STAFF

Posting Start Date: 09/05/2025

Application Deadline: 9/19/2025

To apply, visit https://stcatherine.peopleadmin.com/postings/10194.

Compensation: The salary for this position is $44,000 - $49,000, depending on qualifications and experience.

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to "love of neighbor without distinction" and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at hr@stkate.edu or 651-690-6565.